Associate Patient Access Rep- Cancer Center Anderson

Community Health Network; Anderson (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Community Health Network in Anderson, IN is seeking an Associate Patient Access Representative to be the first contact for visitors, handling customer service, patient registration and financial clearance. This role supports check-ins, scheduling, payment collection and insurance verification in a fast-paced cancer care environment.

You will verify coverage, maintain patient demographics, and ensure the completeness of the electronic health record while adhering to CMS standards and privacy

Qualifications

• Strong customer service background in healthcare settings.
• Proficient in all types of patient registrations (inpatient, outpatient, ER).
• Experience using EPIC or similar electronic health record systems.
• Ability to pre-register patients and verify insurance.
• Accurate input of demographics, insurance, and financial information.
• Understanding CMS medical necessity verification and coverage communication.
• Ensures completeness of electronic health records (EHR).
• Strong attention to confidentiality and data security.

Responsibilities

• Handle front-office and back-office tasks for patient access.
• Register patients and manage admissions, discharges, and transfers.
• Monitor hospital/ambulatory patient movement.
• Utilize EPIC work queues to pre-register scheduled patients.
• Verify insurance coverage and medical necessity per CMS standards.
• Enter accurate patient demographics and financial data.
• Maintain completeness and accuracy of the health record (EHR).

Skills

Customer service

EPIC knowledge

Registration proficiency

CMS standards knowledge

Data entry accuracy

Education

High School Diploma or GED

Job description

Associate Patient Access Rep- Cancer Center Anderson

1629 Medical Arts Blvd
Anderson , IN 46011
United States

Shift

Day Job

Hours

Monday - Friday 7:30 am to 5:30 pm. No weekends or holidays. Rotating late week. Offsite/travel for training requirements.

Join our community

Community Health Network MD Anderson Cancer Center is a partnership between Community Health Network and MD Anderson Cancer Center, one of the world’s largest and most respected cancer centers. The partnership formed in 2022 elevated a prior affiliation between Community and MD Anderson Cancer Network®, a program of MD Anderson. This new partnership represents a full clinical and operational integration of Community’s cancer services with MD Anderson across all five of Community’s sites of cancer care.

Community MD Anderson is one of a select few partners with MD Anderson, a global leader in cancer care, and the only partner in Indiana.

Make a Difference

The Associate Patient Access Representative (APAR) is the first contact for visitors, handling customer service, patient registration, and financial clearance. This role includes check-ins, scheduling, payment collection, insurance verification, and compliance management. The APAR ensures smooth workflows and adherence to guidelines, preparing patients administratively and financially for their visits.

Exceptional Skills and Qualifications

The Associate Patient Access Representative (APAR) is responsible for a variety of front-office and back-office functions throughout the network including but not limited to the responsibilities below:

• High School Diploma or GED High School diploma or GED equivalent (Required)
• 1+ years: Experience in healthcare office setting and/or work history with strong customer service background (Preferred)
• Registration/Admissions: Proficient in all types of registrations (i.e., inpatient, outpatient, and emergency admits)
• Completes Admissions, Discharges, and Transfers in a timely manner when applicable
• Ability to monitor and perform all patient hospital and/or ambulatory movement
• Utilizes EPIC work queue to pre-register scheduled patients
• Verifies medical necessity in accordance with the Centers for Medicare & Medicaid Services (CMS) standards and communicates relevant coverage and eligibility information to the patient
• Accurately identifies and enters patient demographics, insurance, and financial information including inpatient and outpatient benefits
• Gathers and verifies all appropriate, confidential health and financial information from patients while using various computer software to assure payment for all authorized services
• Confirms the completeness of the electronic health record (EHR) and makes necessary changes

Why Community?

At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.

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