Assistant Veterinary Office Manager

Inwood Animal Clinic; New York (NY); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Health insurance

401k & matching program

Paid vacation and sick time

Parental leave

Continuing Education Allowance

Tuition reimbursement

Referral bonus program

Pet discounts

Job summary

Inwood Animal Clinic, a NYC veterinary hospital, seeks an experienced Assistant Veterinary Office Manager to lead daily operations, support the team, and enhance client and patient experiences. This role offers a path to greater leadership in a busy medical setting with opportunities for growth and professional development.

You will collaborate with doctors, reception, and support staff to streamline workflows, coach front-desk personnel, manage scheduling, and ensure top-notch client service.

Qualifications

• 5+ years veterinary experience preferred, with 1–2 years in leadership.
• Previous management or supervisory experience required.
• Strong client service and communication skills.
• Excellent organization and time management.
• Ability to coach and support staff in a fast-paced hospital.

Responsibilities

• Improve front-desk operations and daily workflow.
• Support scheduling, paperwork, and administrative projects.
• Coach reception and veterinary support staff.
• Coordinate ultrasound scheduling and medical records.
• Identify process improvements to increase efficiency.
• Foster a positive, professional team culture.
• Assist doctors and leadership with administrative needs.

Skills

Leadership

Client service

Organization

Time management

Communication

Multitasking

Problem-solving

Job description

Company Description

Inwood Animal Clinic has been providing quality veterinary care to pets and their families in New York City since 2008. Conveniently located on Broadway between Academy Street and 204th Street, we’re committed to providing compassionate, high-quality veterinary care throughout every stage of a pet’s life.

Why Join Inwood Animal Clinic?

If you’re ready to move beyond a traditional front-desk role and take on more leadership within veterinary medicine, this could be a great next step. As an Assistant Veterinary Office Manager, you’ll have the opportunity to make an impact on daily hospital operations, support your teammates, and help create a great experience for clients and their pets.

If you’re an experienced veterinary professional who enjoys leadership, organization, client service, and finding ways to make a hospital run better, we’d love to meet you!

Our hours of operation are:

• Monday: 9:00 am - 6:00 pm
• Tuesday: 9:00 am - 8:00 pm
• Wednesday: 8:00 am - 6:00 pm
• Thursday: 8:00 am - 6:00 pm
• Friday: 9:00 am - 7:00 pm
• Saturday: 9:00 am - 3:00 pm
• Sunday: 10:00 am - 6:00 pm

Job Description

We’re looking for an experienced Assistant Veterinary Office Manager to help lead and support the day-to-day operations of our busy veterinary hospital. This is a great opportunity for someone who has strong veterinary experience, enjoys client service and team leadership, and is ready to take the next step in their career.

What You’ll Do

As the Assistant Veterinary Office Manager, you’ll help keep our hospital organized, efficient, and welcoming for both clients and team members. You’ll work closely with the doctors, reception team, veterinary assistants, and hospital leadership to support daily workflow and identify opportunities to improve the client and patient experience.

Your responsibilities will include:

• Providing exceptional client service and helping create a positive veterinary experience.
• Helping lead and organize front-desk operations and daily workflow.
• Supporting, coaching, and providing guidance to reception and veterinary support staff.
• Assisting with staff education, training, and communication.
• Supporting scheduling, hospital paperwork, administrative projects, and other office needs.
• Coordinating ultrasound scheduling, communication, and medical recordkeeping.
• Assisting doctors and hospital leadership with administrative and operational needs.
• Identifying opportunities to improve processes and make the veterinary hospital more efficient.
• Helping address client concerns and supporting the team with challenging situations.
• Serving as a dependable resource for the team and helping foster a positive, professional, collaborative culture.

Qualifications

We’re looking for an Assistant Veterinary Office Manager who is organized, proactive, confident, and comfortable taking initiative in a fast-paced veterinary environment.

What We’re Looking For

• 5+ years of veterinary experience preferred, with at least 1–2 years of leadership or supervisory experience.
• Previous management or supervisory experience required.
• Strong client service and communication skills.
• Excellent organization, time management, and follow-through.
• Comfortable leading, coaching, and supporting team members.
• Ability to multitask and prioritize competing needs in a busy veterinary hospital.
• Strong attention to detail and problem-solving skills.
• A proactive mindset with the ability to identify challenges and develop practical solutions.
• Comfortable working closely with doctors, hospital leadership, receptionists, and veterinary support staff.
• A genuine commitment to providing an exceptional client and veterinary patient experience.

Additional Information

Pay Range: $23-$28/hr depending on experience

We offer our staff:

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
• Career Development Opportunities
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)
• Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory pre-employment screening.
• Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit https://allianceanimal.com/additionaljobdescriptiondetails/.