Assistant Veterinary Office Manager

SmartRecruiters, Inc.; New York (NY); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Employee Assistance Program

Paid Vacation & Sick Time

Bereavement Program

Parental Leave

CE Allowance

Tuition Reimbursement

Referral Bonus

Pet Discounts

Holiday Pay

Uniform Allowance

Bonuses

Job summary

Inwood Animal Clinic in New York City seeks an experienced Assistant Veterinary Office Manager to lead day-to-day hospital operations, support staff, and enhance client and patient experiences. This role focuses on organizing workflows, coordinating with doctors and reception, and promoting a positive, professional team culture.

The ideal candidate has 5+ years of veterinary experience with 1–2 years in a leadership role, strong client service skills, and a proactive, collaborative mindset to

Qualifications

• 5+ years veterinary experience preferred, with 1–2 years leadership or supervisory experience.
• Previous management or supervisory experience required.
• Strong client service and communication skills.
• Excellent organization, time management, and follow-through.
• Comfortable leading, coaching, and supporting team members.
• Ability to multitask and prioritize in a busy veterinary hospital.

Responsibilities

• Provide exceptional client service and help create a positive veterinary experience.
• Lead and organize front-desk operations and daily workflow.
• Support, coach, and guide reception and veterinary support staff.
• Assist with staff education, training, and communication.
• Coordinate scheduling, hospital paperwork, and administrative projects.
• Support doctors and hospital leadership with administrative needs.
• Identify opportunities to improve processes and efficiency.
• Help address client concerns and support the team through challenging situations.

Skills

Client service

Communication

Organization

Leadership

Team coaching

Multitasking

Job description

Inwood Animal Clinic has been providing quality veterinary care to pets and their families in New York City since 2008. Conveniently located on Broadway between Academy Street and 204th Street, we’re committed to providing compassionate, high-quality veterinary care throughout every stage of a pet’s life.

Why Join Inwood Animal Clinic?

If you’re ready to move beyond a traditional front-desk role and take on more leadership within veterinary medicine, this could be a great next step. As an Assistant Veterinary Office Manager, you’ll have the opportunity to make an impact on daily hospital operations, support your teammates, and help create a great experience for clients and their pets.

If you’re an experienced veterinaryprofessional who enjoys leadership, organization, client service, and finding ways to make a hospital run better, we’d love to meet you!

We’re looking for an experienced Assistant Veterinary Office Manager to help lead and support the day-to-day operations of our busy veterinary hospital. This is a great opportunity for someone who has strong veterinary experience, enjoys client service and team leadership, and is ready to take the next step in their career

What You’ll Do

As the Assistant Veterinary Office Manager, you’ll help keep our hospital organized, efficient, and welcoming for both clients and team members. You’ll work closely with the doctors, reception team, veterinary assistants, and hospital leadership to support daily workflow and identify opportunities to improve the client and patient experience.

Your responsibilities will include:

• Providing exceptional client service and helping create a positive veterinary experience.
• Helping lead and organize front-desk operations and daily workflow.
• Supporting, coaching, and providing guidance to reception and veterinarysupport staff.
• Assisting with staff education, training, and communication.
• Supporting scheduling, hospital paperwork, administrative projects, and other office needs.
• Coordinating ultrasound scheduling, communication, and medical recordkeeping.
• Assisting doctors and hospital leadership with administrative and operational needs.
• Identifying opportunities to improve processes and make the veterinary hospital more efficient.
• Helping address client concerns and supporting the team with challenging situations.
• Serving as a dependable resource for the team and helping foster a positive, professional, collaborative culture.

Qualifications

What We’re Looking For

We’re looking for an Assistant Veterinary Office Manager who is organized, proactive, confident, and comfortable taking initiative in a fast-paced veterinary environment.

5+ years of veterinary experience preferred, with at least 1–2 years of leadership or supervisory experience.

• Previous management or supervisory experience required.
• Strong client service and communication skills.
• Excellent organization, time management, and follow-through.
• Comfortable leading, coaching, and supporting team members.
• Ability to multitask and prioritize competing needs in a busy veterinary hospital.
• Strong attention to detail and problem-solving skills.
• A proactive mindset with the ability to identify challenges and develop practical solutions.
• Comfortable working closely with doctors, hospital leadership, receptionists, and veterinarysupport staff.
• A genuine commitment to providing an exceptional client and veterinary patient experience.

Additional Information

We offer our staff:

• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)
• Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory pre-employment screening.

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.