Assistant Veterinary Office Manager: Lead Front Desk & Ops

Alliance Animal Health; New York (NY); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Employee Assistance Program

Paid Vacation & Sick Time

Bereavement Program

Parental Leave

CE Allowance

Tuition Reimbursement

Referral Bonus

Pet Discounts

Holiday Pay

Uniform Allowance

Bonuses

Job summary

Inwood Animal Clinic in New York City seeks an experienced Assistant Veterinary Office Manager to lead day-to-day hospital operations, support staff, and enhance client and patient experiences. This role focuses on organizing workflows, coordinating with doctors and reception, and promoting a positive, professional team culture.

The ideal candidate has 5+ years of veterinary experience with 1–2 years in a leadership role, strong client service skills, and a proactive, collaborative mindset to

Qualifications

• 5+ years veterinary experience preferred, with 1–2 years leadership or supervisory experience.
• Previous management or supervisory experience required.
• Strong client service and communication skills.
• Excellent organization, time management, and follow-through.
• Comfortable leading, coaching, and supporting team members.
• Ability to multitask and prioritize in a busy veterinary hospital.

Responsibilities

• Provide exceptional client service and help create a positive veterinary experience.
• Lead and organize front-desk operations and daily workflow.
• Support, coach, and guide reception and veterinary support staff.
• Assist with staff education, training, and communication.
• Coordinate scheduling, hospital paperwork, and administrative projects.
• Support doctors and hospital leadership with administrative needs.
• Identify opportunities to improve processes and efficiency.
• Help address client concerns and support the team through challenging situations.

Skills

Client service

Communication

Organization

Leadership

Team coaching

Multitasking

Job description

Inwood Animal Clinic in New York City seeks an experienced Assistant Veterinary Office Manager to lead day-to-day hospital operations, support staff, and enhance client and patient experiences. This role focuses on organizing workflows, coordinating with doctors and reception, and promoting a positive, professional team culture.

The ideal candidate has 5+ years of veterinary experience with 1–2 years in a leadership role, strong client service skills, and a proactive, collaborative mindset to