Assistant Supervisor, Park Quality

SeaWorld; Tampa (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid Time Off

Complimentary Park Tickets

Park Discounts on Food & Merchandise

Medical, Dental, Vision Insurance

401K Retirement plan

Tuition Reimbursement

Life Insurance

Disability Benefits

Employee Assistance Program

Job summary

SeaWorld Parks & Entertainment is seeking a team leader to drive exceptional guest service at Busch Gardens. You will lead a high-energy team, ensure a safe environment for guests and animals, and develop ambassadors through on-the-job training and coaching.

The role requires overnight shifts, strong Microsoft Office skills, and the ability to lift 75 lbs. A Bachelor’s degree is preferred, with a focus on maintaining high standards and regulatory compliance across park operations.

Qualifications

• Must be at least 18 years old.
• Bachelor’s degree preferred (BA/BS).
• CPR/AED training and certification required.
• Able to lift or move 75 lbs and work overnight.
• Proficient in Microsoft Office applications.
• Able to train and coach ambassadors and lead a team.

Responsibilities

• Lead a team to deliver exceptional guest service and maintain park safety.
• Model a positive attitude, high energy, and commitment to quality.
• Develop on-the-job training and coach ambassadors.
• Ensure compliance with regulations, park policies and procedures.
• Manage inventory and supplies; schedule compactor pulls; monitor labor.

Skills

Microsoft Office

Guest interaction

Communication

Team leadership

Education

Bachelor’s degree

Job description

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that’s just what its like to work here! As a key member of our team, you’ll play a major role in bringing happiness and excitement to people from around the world. If you’re dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

What you get to do:

You’ll lead an incredible team in delivering an exemplary level of guest service, including engaging with guests and maintaining a clean and safe environment through the park. As a team leader, you will model a positive attitude, a high level of energy and an unyielding commitment to quality. You will:

• Enthusiastically represents the organization by displaying a positive attitude, high level of energy and commitment to quality throughout all aspects of the job
• Ensure a safe environment for all team members, guests, and animals
• Responsible for the development of OJT’s and ambassadors by providing training, feedback and coaching
• Ensure compliance to all state/federal regulations, park policies, and department procedures
• Ensure ambassadors receive break and meal periods in accordance with company policy and applicable law
• Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any opportunities to improve
• Maintain inventory and stock/replace areas supplies and equipment as needed
• Schedule compactor pulls
• Monitor daily labor to align with labor budget and daily attendance
• Conduct equipment and safety checks in compliance with department and company standards
• Attend to ambassadors and follow park protocol in emergency situations
• Respond to ambassador and guest needs
• Communicate effectively with other areas within the department as well as other departments in the park
• Track information to complete daily and weekly reports

What it takes to succeed:

• At least 18 years of age
• Proficient in Microsoft Office applications
• Bachelor’s degree (B.A.) from a four-year college or university preferred
• Able to positively interact with guests and co-workers of all ages, ethnic/cultural backgrounds, and/or language, and individuals with special needs
• Possession of a valid state driver’s license
• Able to lift or move 75lbs
• Able to complete provided CPR/AED training/certification
• Able to be trained and certified at all assigned areas and job functions
• Able to climb stairs/ladders
• Comfortable with operating forklift/scissor lift/man lift/Pressure washers
• Able to operate and maneuver in/around tight spaces
• Able to use heavy equipment for cleaning
• Comfortable with exposure to noise and vibrations
• Able to work in all weather conditions and temperature extremes
• Able to train on and properly use protective gear
• Comfortable working around fumes/dust/odor
• Able to bend, sit, stand, squat, stoop, walk, kneel, reach with hands and arms at shoulder level or below, climb and reach with hands and arms above shoulder level
• Comfortable speaking in front of large groups of guests and team members
• Able to remain calm and professional during challenging situations
• Have a working knowledge of all Microsoft Office applications
• During peak season, at least 4 days of unrestricted availability with one day being a weekend day, and availability to work holidays
• During the off season, at least 3 days of unrestricted availability with one day being a weekend day, and availability to work holidays

This position requires overnight work. Must be available and willing to work overnight shifts, including weekends, holidays, and varying schedules as business needs require.

The perks of the position:

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.