Assistant Supervisor - Cabanas

SeaWorld; Orlando (FL); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Free park admission

Discounts on tickets and passes for家?m

Scholarship opportunities

Job summary

SeaWorld Orlando is seeking enthusiastic ambassadors to help deliver memorable guest experiences. You will create safe environments, train new ambassadors, and ensure compliance with park policies while maintaining cleanliness and guest satisfaction.

This full-time role requires 18+, ability to stand long, lift, and work varied shifts; CPR/AED training, strong communication, and proficiency with MS Office are valued. Enjoy free park admission and growth opportunities.

Qualifications

• High school diploma or equivalent preferred.
• Leadership experience preferred.
• Bachelor's degree preferred.
• Proficient with MS Office and multiple selling systems.
• Experience with cash handling and POS transactions.
• Valid driver's license required.
• Must be 18+ and CPR/AED trained.
• Able to train and certify at all attractions.
• Excellent written and verbal communication.
• Comfortable speaking to large groups.
• Able to stand and walk for long periods; lift up to 25 pounds and push/pull 50 pounds.

Responsibilities

• Ensure a safe environment for ambassadors, guests, and animals.
• Develop on-the-job training and coaching for ambassadors.
• Ensure compliance with regulations, park policies, and procedures.
• Create and maintain the unit's team rotation grid.
• Maintain high cleanliness and conduct quality inspections.
• Respond to guest and ambassador needs.
• Report status of projects to Supervisors/Managers.
• Oversee daily opening and closing procedures.
• Use problem solving to ensure positive guest resolutions.
• Oversee assigned operating area and cash handling procedures.
• Perform other tasks as required.

Skills

Leadership

Communication

Public speaking

MS Office

Cash handling

Customer service

Training/coaching

Problem solving

Multi-system proficiency

Physical stamina

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Retail POS systems

Cash handling devices

Job description

Ready to dive into an exciting, one-of-a-kind opportunity? When it comes to your work, do you want to do more than just get your feet wet? At our water park, you'll play a key role in helping us deliver a memorable and positive experience for our guests. If you're passionate, positive and hard-working, wed love to have you join our team!

What you get to do:

• Ensure a safe environment for all ambassadors, guests, and animals
• Responsible for the development of OJT's and ambassadors by providing training, feedback and coaching.
• Ensure compliance to all state/federal regulations, park policies, and department procedures
• Create and maintain unit's team rotation grid
• Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any opportunities to improve
• Respond to guest and ambassador needs
• Report to Supervisors and Managers regarding the status of projects
• Oversee completion of daily opening and closing procedures
• Utilize problem solving skills to ensure positive guest resolutions as needed
• Oversee assigned operating area
• Ensure strict adherence to all cash handling procedures
• Perform other miscellaneous tasks as required

What it takes to succeed:

• High school diploma or equivalent preferred
• Leadership experience preferred
• Possession or pursuit of a bachelor's degree preferred
• Excellent computer skills, ability to work multiple selling systems preferred
• Previous cash handling experience preferred
• Valid state driver's license and be able to obtain a company driver's license
• At least 18 years old
• Ability to to complete provided CPR/AED training/certification
• Ability to be trained and certified at all attractions
• Excellent written and verbal communication skills
• Comfortability speaking in front of large groups of guests and ambassadors
• Ability to remain calm and professional during challenging situations
• Working knowledge of all Microsoft Office applications
• Ability to stand and walk for long periods of time
• Ability to bend and stoop to assist in cleaning the park
• Ability to lift 25 pounds and push/pull 50 pounds
• Ability to able to climb stairs
• Ability to walk in sand
• Ability to work comfortably outdoors at heights up to 150 feet (350 ft for Skytower)
• Ability to assist in ride testing by riding all park rides
• Ability to operate in a cash handling environment
• Three full days of open availability
• Availability to work varying shifts or hours based on park hours; i.e. flexibility to work days, nights, weekends, holidays, and until 3:00 a.m. for seasonal events

The perks of the position:

Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.