Assistant Supervisor, Park Quality

Entertainment Places; Tampa (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Free park admission

Discounts on park tickets for family &

Park discounts on food and merchandise

Scholarship opportunities

Exclusive employee events

Job summary

SeaWorld Parks & Entertainment in Tampa is seeking a dedicated Team Leader to drive exceptional guest service and maintain a safe, clean park environment. You will lead a high-energy team, coach ambassadors, and ensure compliance with policies and regulations.

The role requires overnight shifts and strong communication across departments. Applicants should be 18+, proficient in MS Office, have a Bachelor’s degree preferred, and hold a valid driver's license.

Qualifications

• At least 18 years of age.
• Proficient in Microsoft Office applications.
• Bachelor's degree (B.A.) from a four-year college or university preferred.
• Able to positively interact with guests and co-workers of all ages, ethnic/cultural backgrounds, and/or language, and individuals with special needs.
• Possession of a valid state driver’s license.
• Able to lift or move 75lbs.
• CPR/AED training/certification.
• Able to be trained and certified at all assigned areas and job functions.
• Able to climb stairs/ladders.
• Comfortable with operating forklift/scissor lift/man lift/Pressure washers.
• Able to work overnight shifts, including weekends, holidays, and varying schedules as business needs require.

Responsibilities

• Lead an incredible team in delivering exemplary guest service and keep environment clean and safe.
• Model a positive attitude and high energy with commitment to quality.
• Develop on-the-job trainers and ambassadors through training, feedback, and coaching.
• Ensure compliance with state/federal regulations, park policies, and procedures.
• Schedule compactor pulls and monitor daily labor against budget and attendance.
• Conduct equipment and safety checks and respond to guest needs.
• Communicate effectively with other park departments and complete daily/weekly reports.

Skills

MS Office

Public speaking

Customer service

Education

Bachelor's degree

CPR/AED certification

Driver's license

Tools

Microsoft Office

Job description

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

What you get to do:

You’ll lead an incredible team in delivering an exemplary level of guest service, including engaging with guests and maintaining a clean and safe environment through the park. As a team leader, you will model a positive attitude, a high level of energy and an unyielding commitment to quality.

• Enthusiastically represents the organization by displaying a positive attitude, high level of energy and commitment to quality throughout all aspects of the job
• Ensure a safe environment for all team members, guests, and animals
• Responsible for the development of OJT’s and ambassadors by providing training, feedback and coaching
• Ensure compliance to all state/federal regulations, park policies, and department procedures
• Ensure ambassadors receive break and meal periods in accordance with company policy and applicable law
• Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any opportunities to improve
• Maintain inventory and stock/replace areas supplies and equipment as needed
• Schedule compactor pulls
• Monitor daily labor to align with labor budget and daily attendance
• Conduct equipment and safety checks in compliance with department and company standards
• Attend to ambassadors and follow park protocol in emergency situations
• Respond to ambassador and guest needs
• Communicate effectively with other areas within the department as well as other departments in the park
• Track information to complete daily and weekly reports

What it takes to succeed:

• At least 18 years of age
• Proficient in Microsoft Office applications
• Bachelor's degree (B.A.) from a four-year college or university preferred
• Able to positively interact with guests and co-workers of all ages, ethnic/cultural backgrounds, and/or language, and individuals with special needs
• Possession of a valid state driver’s license
• Able to lift or move 75lbs
• Able to complete provided CPR/AED training/certification
• Able to be trained and certified at all assigned areas and job functions
• Able to climb stairs/ladders
• Comfortable with operating forklift/scissor lift/man lift/Pressure washers
• Able to operate and maneuver in/around tight spaces
• Able to use heavy equipment for cleaning
• Comfortable with exposure to noise and vibrations
• Able to work in all weather conditions and temperature extremes
• Able to train on and properly use protective gear
• Comfortable working around fumes/dust/odor
• Able to bend, sit, stand, squat, stoop, walk, kneel, reach with hands and arms at shoulder level or below, climb and reach with hands and arms above shoulder level
• Comfortable speaking in front of large groups of guests and team members
• Able to remain calm and professional during challenging situations
• Have a working knowledge of all Microsoft Office applications
• During peak season, at least 4 days of unrestricted availability with one day being a weekend day, and availability to work holidays
• During the off season, at least 3 days of unrestricted availability with one day being a weekend day, and availability to work holidays
• This position requires overnight work. Must be available and willing to work overnight shifts, including weekends, holidays, and varying schedules as business needs require.
• Must be available and willing to work overnight shifts, including weekends, holidays, and varying schedules as business needs require.

The perks of the position:

Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We’re also committed to helping ambitious people achieve their professional best. We’re always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.