Assistant Supervisor, Food & Beverage

Entertainment Places; Williamsburg (VA); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

FREE park admission

Discounts on park tickets for family &

Park discounts on food & merchandise

Scholarship opportunities

Exclusive employee events & giveaways

Job summary

SEAWORLD PARKS & ENTERTAINMENT is seeking staff to deliver top-tier guest service and assist in park dining operations. You will lead ambassadors, ensure food safety, and oversee daily prep, service, and cash handling in a fast-paced environment.

Candidates should have ServSafe and Food Handlers credentials, be able to lift up to 50 pounds, and work indoors or outdoors across weather conditions. This role emphasizes high energy, teamwork, and guest satisfaction.

Qualifications

• One to three months of related experience or equivalent combination of education and experience.
• Must pass ServSafe exam prior to starting.
• Alcohol training must be passed upon selection.
• Must pass Food Handlers test and maintain a valid Food Handlers card.
• Strong written and verbal communication skills.
• Able to lift up to 50 pounds and stand for prolonged periods.

Responsibilities

• Provide the highest level of guest service and satisfaction.
• Lead a team to deliver superior guest service and motivate ambassadors.
• Open and close facilities according to procedures.
• Prepare and serve food for park guests and supervise ambassadors.
• Monitor temperatures and HACCP compliance; manage waste procedures.
• Supervise and train ambassadors; approve over-rings.
• Maintain cleanliness, operate kitchen equipment and cash registers.
• Assist other locations and areas as needed.

Skills

Communication skills

Multitasking

Team leadership

Customer service

Education

ServSafe certification

Food handlers card

Alcohol training

Tools

Cash registers

Kitchen equipment

Job description

What you get to do:

You'll provide the highest level of guest service and satisfaction. Your positive attitude and can-do spirit will make all the difference as you help guests create positive, lasting memories through great eating experiences. This position also Provides and leads team to deliver superior guest service Regularly keeps ambassadors motivated and energized Opens and closes facilities in accordance with established procedures Provides menu and park information to guests Monitors equipment and reports any problem to proper personnel Ensures meal and rest periods are provided to ambassadors as required by company policy Sets up and monitors queue lines Records moneybag recaps and completes task on station task lists Monitors stations to assure food looks pleasing and is portioned in accordance to recipes Monitors temperature of food and equipment in accordance with established HACCEP plan and takes appropriate action Supervises and trains ambassadors Authorizes ambassador over-rings Monitors food waste and assists with educating ambassadors on waste procedures Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws including training ambassadors; planning, assigning and directing work; Access performance; rewarding and disciplining ambassadors; addressing complaints and resolving problems Enthusiastically represents the park by displaying a positive attitude, maintaining a high level of energy and commitment to quality throughout all aspects of the job Prepares and serves food for park guests Cleans facilities, operates kitchen equipment and cash registers, assists with training and supervision of ambassadors Ensures excellent guest service by responding to guest requirements, expectations and needs Other duties as assigned Assists other locations and areas throughout the park as needed

What it takes to succeed:

One to three months of related experience or equivalent combination of education and experience Successfully pass ServSafe exam prior to starting Able to pass Alcohol training upon selection Able to pass Food Handlers test and maintain valid Food Handlers card Strong written/verbal communication skills Able to frequently lift/move up to 50 pounds with or without accommodation Able stand for prolonged periods of time Able to regularly use hands and fingers, reach with hands and arms, handle, feel, stoop, crawl or kneel Able to handle multiple tasks and work in a fast paced environment Able to work indoors and in outside weather conditions (i.e., sunny, wet and/or humid conditions)

Compensation:

15.75 USD

The perks of the position:

Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We're also committed to helping ambitious people achieve their professional best. We're always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.