Assistant Supervisor, Merchandise

SeaWorld; Tampa (FL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Complimentary Park Tickets

Park Discounts

Medical Insurance

401K Retirement plan

Tuition Reimbursement

Job summary

Join SeaWorld Parks & Entertainment as a key member overseeing retail operations at Busch Gardens. In this role, you will inspire and guide a team of ambassadors, ensuring exceptional guest service while managing financial responsibilities and inventory flow.

Applicants must be at least 18, hold a high school diploma, and have strong organizational, problem-solving, and multitasking skills. SeaWorld offers a range of perks including medical insurance, paid time off, and park discounts.

Qualifications

• Must be at least 18 years old.
• Experience in theme park or high-volume retail preferred.
• Ability to lift/move up to 50 pounds and stand for long periods.

Responsibilities

• Oversee in-park merchandise business unit.
• Ensure positive guest experiences and engage ambassadors.
• Manage financial responsibilities for assigned locations.
• Coach and train ambassadors on service standards.
• Monitor inventory and facility integrity.

Skills

Guest service

Financial management

Microsoft Office proficiency

Problem solving

Conflict resolution

Organizational skills

Multitasking

Education

High School Diploma or GED

Job description

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that’s just what its like to work here! As a key member of our team, you’ll play a major role in bringing happiness and excitement to people from around the world. If you’re dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

In this key role, you will oversee one of our in-park Merchandise business units (Retail, Photos, Events, Vending) while inspiring and guiding a team of frontline ambassadors.

What you get to do:

• Ensure Ambassadors are engaging guests and making a positive impact to service scores (GSAT).

• Financial responsibility over assigned locations (revenue, labor management).

• Assist with in-park cycle counts and annual physical inventory.

• Coach and course correct negative Ambassador behaviors, as needed.

• Ensure the safety of all Ambassadors and Guests.

• Turn a negative guest experience into a positive one, as needed.

• Communicate professionally and effectively with Ambassadors and Guests.

• Assist with in-park store changeouts and event setups.

• Train, coach, and provide regular performance feedback to all direct reports.

• Monitor facility integrity of all locations, to include maintaining attractive and functional displays.

• Manage inventory flow to your assigned locations by maintaining appropriate Min/Max levels.

• Perform other duties as assigned.

What it takes to succeed:

• At least 18 years old

• High School Diploma or GED

• Theme Park or high-volume retail experience preferred.

• Proficient in all Microsoft Office products.

• Must be a self-starter with excellent organizational and time management skills.

• Ability to multitask projects/tasks at the same time and meet strict deadlines.

• Excellent problem solving and conflict resolution skills.

• Ability to adjust quickly to ever changing business demands.

• Ability to frequently lift/move up to 50 pounds, stand and sit for prolonged periods of time.

• Ability to kneel, squat, bend, reach overhead, climb a ladder, and walk for prolonged periods of time.

• Ability to work in all weather conditions: sun, extreme heat, cold, rain.

• Ability to perform all types of cleaning duties, including use of cleaning chemicals.

• Busch Gardens is open 365 days a year. Candidate MUST be able to work a variety of shift times to fit the business need, this includes shifts that are early, late, on weekends, and on holidays.

The perks of the position:

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.