Assistant Store Manager (Service Writer)

Midas Auto Experts; Gloucester Township (NJ); On-site; USD 42,000 - 65,000; Full time

Job summary

A leading automotive service company is seeking an Assistant Store Manager (Service Writer) to oversee store service operations in Gloucester Township, NJ. This full-time role involves managing service staff, ensuring excellent customer service, and performing various store management tasks. Candidates should have strong automotive knowledge and leadership skills, with opportunities for growth within the organization.

Benefits

Bonus based on performance

Employee discounts

Health insurance

Paid time off

Qualifications

• Minimum 1 year of service assistant manager experience.
• General automotive knowledge is required.
• Excellent customer service disposition.

Responsibilities

• Manage and direct service technicians in the operation of the shop.
• Ensure exceptional customer service and safety in the work environment.
• Fill in for Manager in their absence and make executive decisions.

Skills

Customer service

Communication

Leadership

Team building

Job description

Assistant Store Manager (Service Writer)

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Assistant Store Manager (Service Writer)

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Benefits:

• Bonus based on performance
• Employee discounts
• Health insurance
• Paid time off
  
  
  

At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

We are looking for Automotive Service Assistant Managers to assist managing and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is Assistant Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization.

Responsibilities

As a Midas Automotive Service Manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including:

• Help ensures a safe, secure, and trustworthy work environment.
• Liaise between managers, customers, and employees.
• Fill in for Manager in times of absence. Make executive decisions, hold meetings and provide accountability.
• Support ongoing learning and development of team members.
• Establishes strategic goals by gathering information from reporting documents.
• Define objectives, identifies, and evaluates trends and options, chooses a course of action and evaluates outcomes.
• Lead by example, manage, and train team while keeping in tune with our companies’ vision, purpose, core values and employee creed.
• Help ensure that all policies and procedures are being followed by all employees.
• Deliver exceptional customer service while listening and consulting customers.
• Oversee complete vehicle inspection and then make comprehensive recommendations by building computerized repair orders and sourcing parts.
• Ability to discuss pricing estimates with customers as well as promoting shop service specials and financing options.
• Monitor the quality of all vehicles being signed out.
• Ability to successfully supervise up to 10 employees.
• Closely monitor inventory levels while managing product ordering and receipt.
• Maintaining a clean and organized job site.
• Other duties as assigned.
  
  
  

Qualifications

• A minimum of 1 years of store or service assistant manager experience
• General automotive knowledge
• Excellent customer service disposition
• Good communication skills
• Leadership ability
• Team building skills
• Ability to work a flexible retail schedule including weekends, evenings and holidays
• Valid driver’s license

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Motor Vehicle Manufacturing

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