Assistant Store Manager: Pottery Barn Kids

Williams Sonoma; United States; Remote; USD 45,000 - 60,000; Full time

Job summary

A leading retail company is seeking an Assistant Store Manager to join their Bondi Junction store. The role focuses on delivering outstanding customer service, achieving sales targets, and developing a high-performing team. Candidates should have retail experience and a passion for coaching others, ensuring a positive work environment, and exceeding customer expectations.

Benefits

Competitive salaries

Generous employee discount

Internal promotions and development opportunities

Qualifications

• Experience in retail, ideally in furniture.
• Passionate about customer service.
• Ability to coach and mentor team members.

Responsibilities

• Identify opportunities and achieve KPIs.
• Set and support sales goals.
• Provide exceptional customer service.

Skills

Leadership

Customer Service

Communication

Organisation

Critical Thinking

Job description

Our Pottery Barn Kids store in Bondi Junction, is seeking a results-driven, customer-focused, and dynamic Assistant Store Manager to deliver exceptional customer service, lead an outstanding team, and inspire great performance. This is a permanent, full-time position (76 hours per fortnight) on a rotating 4-week roster. Availability to work alternate weekends as part of the roster rotation is also required.

As an Assistant Store Manager, you will:

• Identify opportunities, develop and execute strategies, and analyse daily, weekly, and monthly reports to achieve KPIs.
• Set daily, weekly, and monthly sales goals.
• Support company promotions and sales events.
• Coach and develop team members to drive individual and team performance.
• Provide exceptional customer service to achieve world-class service standards.
• Drive our Design Services business area by motivating associates.
• Create and ensure a positive environment where all associates are treated fairly and with dignity, in accordance with our People-First Philosophy.

We think you will be successful in this role if you:

• Have experience in retail, ideally in furniture.
• Are passionate about customer service and enhancing our customers’ lives at home.
• Love to coach, mentor, inspire, and help grow your team to meet and exceed goals.
• Thrive in an entrepreneurial environment and are consistently looking for ways to think outside the box.
• Have proven success in achieving results both independently and through others by fostering a spirit of teamwork.
• Are not afraid to go above and beyond to exceed customers’ expectations and close sales.
• Have excellent communication, organisational, and leadership skills.
• Possess critical thinking skills to creatively identify challenges and develop action plans in a timely manner.
• Are able to independently lead yourself and others to achieve results.

Physical Requirements:

• Ability to be mobile in the store and back-of-house areas, including standing for long periods.
• Ability to climb ladders and use other equipment in line with safety standards.
• Ability to lift and mobilise medium to large items, up to 30 kg, while utilising appropriate equipment and safety techniques.

You will love working here because:

• We’re a successful, global, fast-growing, data-driven company with an entrepreneurial vibe.
• We offer competitive salaries and a generous discount on all Williams Sonoma Inc. brands.
• We love to promote internally and offer many development opportunities through training, coaching, and cross-brand and cross-function career moves.
• We’re passionate about where we’ve come from, but we’re pushing forward, redefining retail for the next generation.
• We live and breathe client experience.
• We have a smart, experienced leadership team that is open to fresh ideas.
• We believe in autonomy and reward you for taking initiative.
• We get to be creative daily, and we have fun!

If you are passionate about leading dynamic teams and delivering world-class service, apply today!

Only candidates with the necessary work rights in Australia will be considered.