Assistant Store Manager: Retail Ops & Customer Service

JD Sports NA; Manchester (MO); On-site; USD 21,000 - 29,000; Full time

Job summary

The Assistant Manager at Hibbett I City Gear Manchester is a key-support role focusing on daily store operations and administrative duties to help meet store goals. The incumbent assists the Store Manager and stays knowledgeable about every product area in the store.

This position emphasizes outstanding customer service, promotion of merchandise, and adherence to company policies. In the Store Manager's absence, the Assistant Manager takes supervisory responsibility and helps train staff.

Qualifications

• Experience in retail, preferably footwear and athletic apparel.
• 1–3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to lead a team and meet goals and profits.
• Self-starter with initiative to take on important tasks without being asked.
• Strong attention to detail with multi-tasking.
• Team-player with passion for outstanding customer service and selling.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with Store Manager to establish action plans for selling, restocking, merchandising, ordering, and scheduling.
• Assume responsibility of the entire store in the Store Manager's absence.
• Assist in overall personnel recruiting, training, and evaluation.
• Provide knowledge and guidance to employees and customers in all departments.
• Monitor inventory, sales statistics, and expenses to ensure profitability.
• Direct staff to ensure department responsibilities and standards are met.
• Protect company assets and internal controls; inform management of fraud risks.

Skills

Customer service

Interpersonal skills

Team leadership

Attention to detail

Self-motivation

Retail

Job description

The Assistant Manager at Hibbett I City Gear Manchester is a key-support role focusing on daily store operations and administrative duties to help meet store goals. The incumbent assists the Store Manager and stays knowledgeable about every product area in the store.

This position emphasizes outstanding customer service, promotion of merchandise, and adherence to company policies. In the Store Manager's absence, the Assistant Manager takes supervisory responsibility and helps train staff.