Assistant Store Manager: Retail Ops & Customer Experience

Goodwill of the Olympics & Rainier Region; Tacoma (WA); On-site; USD 23,000 - 32,000; Full time

Job summary

Goodwill of the Olympics & Rainier Region in Tacoma, WA is seeking a Full Time Assistant Store Manager to lead retail supervisors and team members, ensuring smooth store operations, strong customer service, and adherence to policies. You will partner with the Store Manager to hit sales goals, manage payroll, inventory, and training to support our mission.

This role focuses on protecting assets, running daily operations, and delivering an inclusive shopping experience for donors and customers

Qualifications

• Experience supervising retail teams and ensuring customer service excellence.
• Ability to manage inventory, scheduling, and payroll within budget.
• Strong leadership and communication skills in a fast-paced environment.

Responsibilities

• Provide daily leadership and oversight of retail operations.
• Execute store opening and closing procedures.
• Lead and coordinate inventory processes and stock rotation.
• Ensure cash handling and POS procedures comply with policy.
• Oversee scheduling, payroll, and wage validation.
• Support onboarding and training of retail staff.
• Monitor expenses and assist in budget adherence.

Skills

Retail leadership

Customer service

Staff training

Interviewing

Inventory management

Job description

Goodwill of the Olympics & Rainier Region in Tacoma, WA is seeking a Full Time Assistant Store Manager to lead retail supervisors and team members, ensuring smooth store operations, strong customer service, and adherence to policies. You will partner with the Store Manager to hit sales goals, manage payroll, inventory, and training to support our mission.

This role focuses on protecting assets, running daily operations, and delivering an inclusive shopping experience for donors and customers