Assistant Store Manager - OUTLET - FT

Goodwill of the Olympics & Rainier Region; Tacoma (WA); On-site; USD 23,000 - 32,000; Full time

Job summary

Goodwill of the Olympics & Rainier Region in Tacoma, WA is seeking a Full Time Assistant Store Manager to lead retail supervisors and team members, ensuring smooth store operations, strong customer service, and adherence to policies. You will partner with the Store Manager to hit sales goals, manage payroll, inventory, and training to support our mission.

This role focuses on protecting assets, running daily operations, and delivering an inclusive shopping experience for donors and customers

Qualifications

• Experience supervising retail teams and ensuring customer service excellence.
• Ability to manage inventory, scheduling, and payroll within budget.
• Strong leadership and communication skills in a fast-paced environment.

Responsibilities

• Provide daily leadership and oversight of retail operations.
• Execute store opening and closing procedures.
• Lead and coordinate inventory processes and stock rotation.
• Ensure cash handling and POS procedures comply with policy.
• Oversee scheduling, payroll, and wage validation.
• Support onboarding and training of retail staff.
• Monitor expenses and assist in budget adherence.

Skills

Retail leadership

Customer service

Staff training

Interviewing

Inventory management

Job description

Our vision is that every person has the opportunity to learn, work, and thrive in all aspects of life.

To achieve our vision, we are committed to dismantling racism and advancing equity, diversity, and inclusion so we can help people reach their fullest potential through our education, job placement, and career pathway services. We do our work with great gratitude for the community donations, purchases, and partnerships that make our mission possible.

Right now, our Tacoma Outlet, WA store is seeking a Full Time Assistant Store Manager!

Hourly Rate: $20.00 per hour

Our vision is that every person has the opportunity to learn, work, and thrive in all aspects of life.

To achieve our vision, we are committed to dismantling racism and advancing equity, diversity, and inclusion so we can help people reach their fullest potential through our education, job placement, and career pathway services. We do our work with great gratitude for the community donations, purchases, and partnerships that make our mission possible.

Position Summary

The Assistant Store Manager provides direct supervision and leadership to all retail supervisors and hourly retail team members who have access to the vault, registers, or cash handling functions. This position is responsible for supporting the day-to-day operation of the retail store, ensuring operational excellence, regulatory compliance, exceptional customer service, and a safe and productive work environment. The Assistant Store Manager partners with the Store Manager to achieve sales, operational, staffing, and customer experience goals while supporting the mission and values of Goodwill.

Essential Duties and Responsibilities

The Assistant Store Manager responsibilities include the following and other duties as assigned:

Store Operations & Retail Leadership

• Support the Store Manager in achieving operational, financial, and customer service objectives within the retail environment.
• Perform all store opening and closing procedures and responsibilities
• Provide daily leadership and oversight of retail operations to ensure efficient store performance and a positive customer experience.
• Maximize sales through proper stock rotation, merchandising, signage, and inventory levels of new and used goods
• Assure a continuous flow of product through production support and partnership with inventory and new goods
• Ensure store audits are completed and maintained at or above established standards.
• Lead and coordinate semi-annual inventory processes, including preparation, execution, and follow-up activities.
• Monitor safe access procedures and ensure all cash handling activities comply with company policies and established controls.
• Oversee supply ordering and inventory management processes to support retail operations.
• Delegate work assignments appropriately to retail supervisors and hourly retail team members to support efficient store operations.
• Monitor operating expenses and assist in managing store budgets, including monthly and annual reporting requirements.
• Ensure payroll expenses remain within budget parameters.
• Ensure payroll records, timekeeping, wage requests, and employee documentation are accurate and current.
• Process and maintain records for employee reimbursements, petty cash, and travel-related expenses.
• Ensure building systems and facilities are properly maintained by submitting and monitoring maintenance requests.
• Actively participate in interviewing, onboarding, and training retail employees in accordance with Goodwill's hiring guidelines and practices.

Loss Prevention, Safety, & Asset Protection

• Serve as the store's security "captain" partnering with management and Loss Prevention to protect company assets from internal and external theft.
• Promote awareness and adherence to all company policies related to asset protection, cash control, and operational compliance within the retail store environment.
• Investigate, document, and communicate security incidents and operational concerns as appropriate.
• Ensure Loss Prevention (LP) audits are completed and maintained at acceptable levels.
• Verify that security and safety systems are operational, including door locks, alarms, bank deposits, refunds, vouchers, and incident reporting procedures.

Customer Service

• Deliver and model exceptional customer service standards for a diverse customer base.
• Foster a positive, welcoming, and inclusive retail shopping experience for customers, donors, and employees.
• Resolve customer concerns professionally and efficiently while maintaining a focus on customer satisfaction and relationship building.