Assistant Store Manager, Petsense

Petsense by Tractor Supply; Washington (District of Columbia); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to support retail operations and lead a dedicated team. This role is crucial for ensuring a positive shopping experience for customers and maintaining a safe and productive environment. Responsibilities include assisting in store operations, training team members, and engaging with customers to promote sales. Ideal candidates will have prior retail leadership experience and a passion for pets. Join a company that values its team members and offers comprehensive benefits, making it a great place to grow your career.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Parental Leave

Tuition Reimbursement

Family Planning Resources

Qualifications

• Previous retail leadership experience required.
• Pet/live animal knowledge strongly preferred.

Responsibilities

• Assist Store Manager in operations and team training.
• Ensure a positive customer shopping experience.

Skills

Retail Leadership

Customer Service

Pet Knowledge

Interpersonal Skills

Basic Computer Skills

Education

High School Diploma

Job description

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Overall Job Summary

This position is responsible for proficiency in all areas of a retail operation. The role serves as the second in charge of operations to the Store Manager, providing leadership and direction to the store team, ensuring a positive customer shopping experience, and performing operational activities throughout the store. It also involves promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on policies and procedures.

Essential Duties and Responsibilities

It is essential that you be available, flexible, adaptable, and service-oriented, fulfilling the following requirements:

• Maintain regular and predictable attendance.
• Work scheduled shifts, including varied hours, days, nights, weekends, and overtime as needed.
• Uphold and promote a safe and productive work environment by following policies and procedures.
• Support selling initiatives (TEAM): thank the customer, engage with the customer and/or pet, advise on products or services, and make the experience memorable.
• Perform duties such as assisting Store Manager in operations, supporting team staffing and training, executing merchandising activities, handling cash and deposits, assessing store conditions, organizing workflow, merchandise recovery, price changes, resolving customer issues, adhering to loss prevention standards, communicating with team members, and ensuring the safety and well-being of live animals.

Required Qualifications

Experience: Previous retail leadership experience is required. Pet/live animal knowledge is strongly preferred. Supervisory experience is a plus. Must be at least 18 years old with a valid driver’s license.

Education: High school diploma or equivalent is preferred but not required. Ability to read, write, and count accurately is necessary.

Preferred Knowledge, Skills, or Abilities

• Ability to perform and execute responsibilities of team members.
• Pet/live animal, pet food, and pet product knowledge is strongly preferred.
• Strong interpersonal skills and ability to resolve issues ethically with minimal conflict.
• Basic computer skills.

Working Conditions

• Generally indoor environment with moderate noise.
• Shifts typically no less than 4 hours, potentially exceeding 8 hours.
• Promote safety and adhere to safety guidelines.
• Store surfaces are hard (concrete, asphalt), with adequate lighting and temperature.

Physical Requirements

• Frequently lift or reach overhead, stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
• Move throughout the store during shifts.
• Operate store equipment safely and effectively.
• Read, write, and count accurately for documentation.
• Effective communication skills.
• Complete training and certification as required.
• Travel and drive as needed.
• Position is non-sedentary, requiring physical stamina.

Disclaimer

This overview is not comprehensive; all duties assigned by supervisors should be performed.

Company Info

At Tractor Supply and Petsense, our Team Members are vital to our success. We offer comprehensive benefits, including medical, dental, vision, life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources. Benefits vary by role and eligibility.