Assistant Store Manager, Petsense

Petsense by Tractor Supply; Roanoke Rapids (NC); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to ensure smooth retail operations and provide leadership to the store team. This role involves engaging with customers, supporting team development, and ensuring a positive shopping experience. The ideal candidate will have previous retail leadership experience and a passion for pets. Join a vibrant team that values customer service and teamwork while promoting a safe and productive work environment. If you are adaptable and service-oriented, this opportunity could be your next career step.

Qualifications

• Previous retail leadership experience required; pet knowledge preferred.
• Must be at least 18 years old with a valid driver’s license.

Responsibilities

• Assist in store operations, driving sales, and delegating tasks.
• Support staffing, training, and team development.
• Ensure safety and care of live animals, including sanitation.

Skills

Retail Leadership

Customer Service

Conflict Resolution

Basic Computer Skills

Pet Knowledge

Education

High School Diploma or Equivalent

Job description

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Overall Job Summary

This position is responsible for proficiency in all areas of a retail operation. The position serves as the second in charge of operations to the Store Manager. Duties include providing leadership and direction to the store team, ensuring a positive customer shopping experience, performing operational activities, and guiding store Team Members. It also involves promoting a safe and productive work environment and training Team Members on policies and procedures.

Essential Duties and Responsibilities (Min 5%)

It is essential to be available, flexible, adaptable, and service-oriented, fulfilling the following requirements:

1. Maintain regular and predictable attendance.
2. Work scheduled shifts, including varied hours, days, nights, weekends, and overtime as needed.
3. Support a safe and productive work environment by following policies and procedures.
4. Support selling initiatives (TEAM): thank customers, engage with pets, advise on products, and create memorable experiences.
5. Perform a variety of duties during 95% of the day, including:

• Assisting in store operations, driving sales, and delegating tasks.
• Supporting staffing, training, and team development.
• Executing merchandising activities and store procedures.
• Handling deposits, assessing store conditions, and organizing workflow.
• Merchandise recovery, participating in freight, and price changes.
• Resolving customer issues, adhering to loss prevention, and communicating with team members.
• Operating cash registers and supervising cash handling.
• Ensuring the safety and care of live animals, including sanitation and documentation.

Perform other duties as assigned.

Required Qualifications

• Previous retail leadership experience required; pet/live animal knowledge preferred.
• Supervisory experience is a plus.
• Must be at least 18 years old with a valid driver’s license.
• High school diploma or equivalent preferred; ability to read, write, and count accurately is essential.

Preferred Knowledge, Skills, or Abilities

• Ability to perform all team responsibilities.
• Pet and live animal knowledge is strongly preferred.
• Strong interpersonal and conflict resolution skills.
• Basic computer skills.

Working Conditions

• Indoor environment with moderate noise; outdoor areas are hard surfaces.
• Shifts typically no less than 4 hours, possibly exceeding 8 hours.
• Maintain safety standards for team members and customers.

Physical Requirements

• Frequent lifting, reaching, standing, kneeling, and climbing.
• Ability to move throughout the store and operate equipment safely.
• Ability to process information and merchandise, and complete documentation.
• Ability to travel and operate a vehicle as needed.

Disclaimer

This overview is not exhaustive. All duties should be performed as assigned by the supervisor.