Store Manager

Tractor Supply Company; Burlington (IA); On-site; USD 40,000 - 65,000; Full time

Job summary

Join a forward-thinking company as a Store Manager, where you will lead a passionate team in delivering exceptional customer experiences. This role involves driving sales, managing store operations, and fostering a welcoming environment that promotes diversity. You will have the opportunity to coach and develop your team while ensuring compliance with company standards. With a focus on community and teamwork, you will play a vital role in making the lives of your customers better every day. If you are a motivated leader with a passion for retail and a commitment to excellence, this is the perfect opportunity for you.

Benefits

Health Coverage

Life Insurance

Paid Leave

Tuition Reimbursement

Family Planning Resources

Qualifications

• Minimum two years of retail leadership experience required.
• Strong knowledge of farming, ranching, or pet care preferred.

Responsibilities

• Manage store operations and ensure a positive customer experience.
• Build and coach the store team, including hiring and training.

Skills

Retail Leadership

Customer Service

Sales Management

Team Building

Communication Skills

Education

High School Diploma

Bachelor's Degree

Job description

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The Store Manager is responsible for managing all operational and team member aspects of a specialty retail farm and ranch store. Primary duties include delivering a Legendary Customer Experience, driving sales and profit, building and coaching the team, and leading execution of company standards. The Store Manager is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures.

Do you love the life out here and want to share it with others? At Tractor Supply we strive to make the life out here a little bit better each day for both our neighbors and our teams.

Essential Duties and Responsibilities (Min 5%)

It is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements:

• Deliver on our promise of Legendary Customer Service through GURA:
  • Greet the Customer.
  • Uncover Customer’s Needs & Wants.
  • Recommend Product Solutions.
  • Ask to Add Value & Appreciate the Customer.
• Drive sales and profit by supporting top-line sales, developing service behaviors, executing merchandising initiatives, managing expenses, and protecting assets through loss prevention.
• Communicate store needs, market differences, and merchandise opportunities to leadership.
• Build and coach the store team, including hiring, retention, scheduling, training, coaching, performance reviews, and succession planning.
• Create a welcoming environment that promotes diversity, equity, and inclusion, ensuring team members reflect the communities served.
• Lead execution of Tractor Supply standards, including service, store presentation, inventory, freight, pricing, loss prevention, and compliance.
• Perform daily duties such as ensuring a positive customer experience, handling complaints, coaching team members, and managing store operations like opening/closing, deposits, cash handling, and poultry care.
• Maintain regular attendance, work varied shifts, and promote a safe work environment following policies and procedures.

Required Qualifications

Experience: Minimum two years of retail leadership experience; farming, ranching, pet/equine, or welding knowledge preferred. Experience in profit/loss, scheduling, shrink control, payroll, staffing, hiring, supervising, and counseling is advantageous. Must be 18+ with a valid driver’s license.

Education: High school diploma or equivalent required; bachelor’s degree preferred. Ability to read, write, and count accurately is essential regardless of education level.

Preferred knowledge, skills, or abilities

⦁ Ability to perform and execute team responsibilities.
⦁ Effective communication with team members and customers.
⦁ Strong interpersonal skills and ethical issue resolution.

Working Conditions

• Generally indoor with moderate noise; outdoor work possible in adverse weather.
• Shifts typically range from 4 to over 8 hours, varying by store needs.
• Follow safety guidelines to promote a safe environment.

Physical Requirements

• Non-sedentary role requiring movement throughout the store and outdoors.
• Ability to lift, push, and pull merchandise up to specified weights, operate equipment, and communicate effectively.
• Must be able to complete required training and certifications, including handling birds and dispensing propane if applicable.

Disclaimer

This overview is not exhaustive; perform all duties as assigned by your supervisor.

Company Info

At Tractor Supply and Petsense, our Team Members are central to our success. We offer comprehensive benefits to support their well-being, including health coverage, life insurance, paid leave, tuition reimbursement, and family planning resources, which vary by role and eligibility.

ALREADY A TEAM MEMBER?

You must apply or refer a friend through our internal portal.

Our Mission and Values guide our culture and decision-making, emphasizing how we do things as much as what we do. We believe in work-life balance and supporting our Team Members with meaningful rewards. Your opportunity is out here at Tractor Supply and Petsense.