Assistant Store Manager - Lead with Adventure & Service

vfc; Troy (MI); On-site; USD 29,000 - 44,000; Full time

Job summary

The North Face in Troy, Michigan is seeking an Assistant Store Manager to lead a dynamic retail team and help drive sales while delivering authentic brand experiences. You will coach staff, maintain exceptional customer service, and ensure store standards are met.

You'll supervise daily operations, assist with hiring and onboarding, manage inventory and visual merchandising, and partner with the Store Manager to control expenses and profitability.

Qualifications

• Proven ability to drive results through store teams and exceed sales and profit goals.
• Skilled in coaching, motivating, and building high-performing, diverse teams.
• Strong verbal and written communication skills with the ability to influence across all levels.
• Solution-oriented and flexible in a fast-paced, dynamic retail environment.
• Capable of working independently, managing shifting priorities, and meeting business expectations.
• Comfortable using word processing, spreadsheets, and retail software tools.
• Ability to stand and move throughout the store for extended periods and perform physical tasks.

Responsibilities

• Support the store team in achieving and exceeding sales goals by monitoring progress against key performance indicators, while also achieving individual goals.
• Lead and coach the team to exceed individual and store productivity goals.
• Model exceptional customer service and selling behaviors to inspire the team and create authentic brand experiences.
• Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
• Support the Store Manager in recruiting, hiring, and onboarding with high-caliber talent.
• Provide ongoing training, feedback, and development to team members.
• Ensure compliance with all company policies, procedures, and operational standards.
• Partner with the Store Manager to manage expenses, control shrink, and drive profitability.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Foster a culture of accountability, creativity, and continuous improvement.
• Promote a respectful, inclusive environment that values diverse backgrounds and perspectives.
• Support inventory management through accurate shipping, receiving, and stockroom practices.

Skills

Store leadership

Coaching

Communication

Retail adaptability

Retail software

Education

High School Diploma or equivalent

Job description

The North Face in Troy, Michigan is seeking an Assistant Store Manager to lead a dynamic retail team and help drive sales while delivering authentic brand experiences. You will coach staff, maintain exceptional customer service, and ensure store standards are met.

You'll supervise daily operations, assist with hiring and onboarding, manage inventory and visual merchandising, and partner with the Store Manager to control expenses and profitability.