Assistant Store Manager: Lead, Train & Drive Sales

cititrendsstoremgmt; Cleveland (OH); On-site; USD 35,000 - 48,000; Full time

Job summary

Citi Trends in Cleveland, OH is seeking an Assistant Store Manager to support daily store operations, lead a small team, and assist with staffing and training initiatives. You will work closely with the Store Manager to drive sales and ensure outstanding customer service.

This role requires a high school diploma and 2–4 years of experience in an Assistant Manager or similar retail leadership position, plus 3–5 years of overall retail experience.

Qualifications

• High school diploma or equivalent.
• 2–4 years experience as an Assistant Manager or similar retail leadership
• 3–5 years overall retail experience preferred
• Strong communication, organization and people leadership skills
• Ability to work a flexible schedule including nights and weekends
• Ability to perform basic math calculations, including percentages

Responsibilities

• Support daily store operations to meet sales goals, customer experience standards, and operational expectations
• Monitor sales activity and guide associates to deliver excellent customer service
• Assist with inventory control, inventory transactions, and shrink prevention
• Ensure compliance with Citi Trends policies, procedures, and standards
• Supervise and support store associates in sales, inventory, cash handling, and customer service
• Assist the Store Manager with hiring, onboarding, and training support
• Help maintain appropriate staffing levels by supporting recruiting efforts and employee retention
• Provide ongoing coaching, feedback, and performance support to associates
• Maintain a safe, organized, customer-focused store environment
• Reinforce adherence to policies and loss prevention standards
• Support merchandising, operational, and visual standards
• Perform additional duties to support store operations and business needs

Skills

People leadership

Communication

Organizational skills

Sales & customer service

Flexible schedule

Education

High school diploma or equivalent

Job description

Citi Trends in Cleveland, OH is seeking an Assistant Store Manager to support daily store operations, lead a small team, and assist with staffing and training initiatives. You will work closely with the Store Manager to drive sales and ensure outstanding customer service.

This role requires a high school diploma and 2–4 years of experience in an Assistant Manager or similar retail leadership position, plus 3–5 years of overall retail experience.