Assistant Store Manager: Elevate Ops, People & Experience

Citi Trends; Cleveland Heights (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Citi Trends in Cleveland Heights, Ohio is seeking an Assistant Store Manager to support daily operations, lead a team, and drive sales performance.

You will partner with the Store Manager on hiring, onboarding, training, and coaching, while focusing on customer service, inventory control, and adherence to policies.

This role offers growth opportunities within a values-driven retailer committed to excellent service and store standards.

Qualifications

• High school diploma or equivalent required.
• 2–4 years in an Assistant Manager or retail leadership role.
• 3–5 years of overall retail experience preferred.

Responsibilities

• Support daily store operations to ensure sales goals and customer experience standards are met.
• Monitor sales activity and guide associates to deliver excellent customer service.
• Assist with inventory control, inventory transactions, and shrink prevention.
• Ensure compliance with Citi Trends policies and standards.
• Supervise and support store associates in sales, inventory, cash handling, and customer service.
• Assist Store Manager with hiring, screening, interviews, onboarding and training support.
• Help maintain staffing levels by supporting recruiting efforts and retention.
• Provide coaching and performance feedback to associates.

Skills

Communication

Organizational skills

People leadership

Customer focus

Flexible schedule

Education

High school diploma

Job description

Citi Trends in Cleveland Heights, Ohio is seeking an Assistant Store Manager to support daily operations, lead a team, and drive sales performance.

You will partner with the Store Manager on hiring, onboarding, training, and coaching, while focusing on customer service, inventory control, and adherence to policies.

This role offers growth opportunities within a values-driven retailer committed to excellent service and store standards.