Store Team Leader: World‑Class Service & Team Growth

The Paper Store; Bellingham (MA); On-site; USD 32,000 - 41,000; Full time

Job summary

The Paper Store is seeking an Assistant Team Leader in Bellingham, MA to guide high-performing teams, maintain TPS standards, manage payroll, and train staff in all areas of the store. You will ensure sales goals are met and uphold visual presentation standards in a fast-paced retail environment.

You will report to the Store Team Leader and participate in ear piercing duties at select locations, while modeling the G.U.E.S.T. service approach and driving world-class service.

Qualifications

• Previous experience in specialty retail management preferred.
• Ability to lead a team and adapt to change.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service
• Greet and welcome every customer warmly and with enthusiasm
• Understand customer needs by asking open-ended questions
• Explain product features and benefits in relation to the customers' needs by providing in-depth product knowledge
• Suggest additional items to build onto sales by utilizing effective selling techniques
• Thank the customer sincerely and invite them to return and shop with us again
• Be a TPS Brand Ambassador
• Build customer loyalty by being friendly, attentive and respectful of customers
• Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs
• Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required
• Willingly assume all Store Team Leader responsibilities in their absence
• Demonstrate the ability to make decisions with sound judgement, in the best interest of the TPS customer, store team and business
• Demonstrate a commitment to training and development utilizing all training resources available
• Demonstrate ability to cross train Associates, Key holders, and Department Managers in all areas of the store to build bench strength and a succession plan for leadership in all departments
• Continually train and coach associates in all areas of the business including: visual/merchandising tasks and standards, operational tasks, compliance to company policies and GUEST service behaviors
• Execute strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS Customer Capture, and Store Events
• After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)
• Utilize company performance management tools to develop team members (evaluations, performance documentation, feedback and motivation)
• Build positive working relationships with Store Team Leader, DM, merchandisers and corporate partners
• Resolve conflicts, problem solve and facilitate complex conversations with honesty and respect
• Effectively manage supply, and payroll budgets on a weekly/monthly basis
• Perform management functions as expected. This includes but is not limited to: opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc.
• Complete all other related tasks/direction as assigned within assigned time frame
• Assist Store Team Leader to achieve hiring goals and maintain a staff that meets the needs of the business
• Fill open positions within 30 days by actively networking and recruiting
• Ensure compliance to all company Policies, Procedures and expectations
• After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)

Skills

Team leadership

Customer service

Sales skills

Training staff

Payroll management

Visual merchandising

Communication

Tools

POS Systems

Microsoft Office

Job description

The Paper Store is seeking an Assistant Team Leader in Bellingham, MA to guide high-performing teams, maintain TPS standards, manage payroll, and train staff in all areas of the store. You will ensure sales goals are met and uphold visual presentation standards in a fast-paced retail environment.

You will report to the Store Team Leader and participate in ear piercing duties at select locations, while modeling the G.U.E.S.T. service approach and driving world-class service.