Assistant Store Manager: Lead Team & Store Growth

retailexternalfollett; Pennsylvania; On-site; USD 42,000 - 64,000; Full time

Job summary

Follett Higher Education in Pennsylvania is seeking an Assistant Store Manager to support a Market Leader or Campus Store Manager in overseeing store operations and driving sales growth while delivering an engaging customer service experience.

You will mentor team members, manage staffing, merchandising, cash handling, and daily reporting, while upholding Follett values and standards across the store.

Qualifications

• Associate's degree or equivalent preferred.
• 0–5 years of retail or bookstore experience preferred.
• Prior supervisory experience preferred.
• General computer skills required.

Responsibilities

• Supervises sales team activities (FT/PT and seasonal) and schedules work hours.
• Onboards and trains new hires and seasonal staff.
• Greet customers, answer phones, resolve issues and promote solution-based selling.
• Receive, verify, unload orders; operate POS and balance cash deposits.
• Stock shelves, take inventory, and maintain merchandising standards.
• May fill in for other staff; perform opening/closing duties as keyholder.
• Prepare daily, end-of-month, and payroll reports; assist accounts receivable tasks.
• Maintain shrink prevention practices and uphold store policies.

Skills

Customer service

Sales leadership

Team coordination

Training

Communication

Education

Associate's degree or equivalent

Job description

Follett Higher Education in Pennsylvania is seeking an Assistant Store Manager to support a Market Leader or Campus Store Manager in overseeing store operations and driving sales growth while delivering an engaging customer service experience.

You will mentor team members, manage staffing, merchandising, cash handling, and daily reporting, while upholding Follett values and standards across the store.