Assistant Store Manager: Lead Team & Customer Experience

Express; Franklin (TN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) and Roth 401(k)

Merchandise discount

Paid Time Off

Parental leave

Job summary

Express is seeking an Assistant Manager for the Cool Springs store to assist the Store Manager in supervising operations, recruiting, training, and sales functions. You will help drive productivity, ensure a great in-store experience, and uphold company policies.

The role requires strong leadership, customer service, and teamwork. Ideal candidates have 1–3 years in retail, proficiency with iPad and POS registers, and flexibility to work nights and weekends.

Qualifications

• High School or Equivalent required.
• Demonstrates strong customer service skills.
• Meets defined availability criteria, including nights, weekends and non-business hours.

Responsibilities

• Assist in developing, inspiring, and retaining top talent.
• Coach, teach and train Sales Associates for effective job performance.
• Support the Store Manager's analysis of the business and help to execute action plans.
• Oversee daily store operations and ensure customer satisfaction.

Skills

Customer service

Sales results

Communication

Leadership

Team management

Education

High School diploma

Tools

iPad

Registers

Job description

Express is seeking an Assistant Manager for the Cool Springs store to assist the Store Manager in supervising operations, recruiting, training, and sales functions. You will help drive productivity, ensure a great in-store experience, and uphold company policies.

The role requires strong leadership, customer service, and teamwork. Ideal candidates have 1–3 years in retail, proficiency with iPad and POS registers, and flexibility to work nights and weekends.