Assistant Store Manager — Lead Tea Shop & Team Growth

CHAGEE USA; Mission Viejo (CA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Paid training

Sick time

Free tea per shift

Flexible schedule

Discretionary bonus

401k with match

Medical benefits (90% for FT)

Vision & Dental benefits

Job summary

CHAGEE USA is hiring a trained Assistant Store Manager to lead a customer-focused team at The Shops at Mission Viejo. You will oversee shift leads and baristas, uphold product quality, and ensure smooth daily operations in a fast-paced tea retail environment.

The ideal candidate brings 1+ year of supervision in food & beverage retail, strong communication and leadership skills, and a passion for tea. Flexible scheduling and growth opportunities accompany competitive hourly pay.

Qualifications

• Be a passionate tea lover.
• 1+ year of supervision or management experience in a food & beverage retail environment.
• Previous Barista experience: 2+ years (preferred).
• Food Safety Certification (Company can assist).
• Excellent communications and leadership skills.
• Fun personality that can add to the CHAGEE culture.
• Be a fast learner and enjoy working in a fast-paced environment.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Responsibilities

• Ensure the team is able to deliver high-quality and excellent customer service.
• Ensure the team is able to deliver consistent product quality.
• Make sure all store level operation tools are used and followed to operational standards.
• Support the training and management of all new store employees.
• Coach and correct Shift Leads & Baristas by conducting On-Job-Training (OJT).
• Aid and execute the store schedule as needed.
• Assign team members to specific shifts and delegate duties.
• Supervise and ensure upselling/suggestive selling is practiced at all times and ensure each order is served to standard.
• Handle customer feedback properly and coach team members on creating solutions and remedies.
• Responsible for store cash handling matters based on rules and regulations set forth by company.

Skills

Leadership

Customer service

Training

Team coordination

Communication

Education

Food Safety Certification

Tools

POS system

Cash handling

Handheld devices

Job description

CHAGEE USA is hiring a trained Assistant Store Manager to lead a customer-focused team at The Shops at Mission Viejo. You will oversee shift leads and baristas, uphold product quality, and ensure smooth daily operations in a fast-paced tea retail environment.

The ideal candidate brings 1+ year of supervision in food & beverage retail, strong communication and leadership skills, and a passion for tea. Flexible scheduling and growth opportunities accompany competitive hourly pay.