Assistant Store Manager

CHAGEE Modern TeaHouse; Mission Viejo (CA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Paid training

Sick time

Free tea per shift

Flexible schedule

Discretionary bonus

401k with company match

Medical benefits

Vision & Dental benefits

Job summary

CHAGEE is seeking an Assistant Store Manager in Mission Viejo to lead a dynamic tea-focused team and ensure superior customer service and product quality. You will train and guide Shift Leads and Baristas, manage schedules, and support store operations while driving upselling and guest satisfaction.

The role requires supervision experience in food & beverage, barista background, and strong communication with a fast-paced, customer-first mindset.

Qualifications

• 1+ year of supervision or management experience in a food & beverage retail environment.
• Previous Barista experience: 2+ years (preferred)
• Food Safety Certification (Company can assist)
• Excellent communications and leadership skills

Responsibilities

• Support the management of a fantastic team and deliver high-quality customer service.
• Coach and correct Shift Leads & Baristas by conducting OJT.
• Assist in store scheduling and delegate duties.
• Monitor upselling and ensure each order is served to standard.
• Handle customer feedback and coach the team on solutions.
• Responsible for store cash handling per company rules.
• Forecast inventory usage and assist with ordering and receiving inventory.

Skills

Supervision

Barista experience

Customer service

Leadership

Communication

Education

Food Safety Certification

Tools

Cash register handling

Job description

Job Title: Assistant Store ManagerLocation: The Shops at Mission ViejoPay Rate: $26 - $28 per hourReports to: Store ManagerSupervise: Shift Leads / BaristasCHAGEE (pronounced CHAH-jee) is a modern teahouse with more than 7,000 locations globally.We are a global brand with proud roots in Yunnan, committed to bringing people together through tea. CHAGEE is awakening a modern tea movement, grounded in authentic heritage, fueled by cutting edge innovation, and crafted to nourish body and spirit.Benefits:Hourly rate of $26 - $28/hr depending on experience and locationPaid training and sick timeFree Tea per shiftFlexible scheduleEligible for discretionary bonus (determined by the management team based upon metrics and dependent upon continued employment at the time of payout)401k with company match (Full-time Employees)Medical Benefits - 90% covered for full-time employees and 70% for dependentsVision & Dental benefits - 100% covered for full-time employeesIn this Assistant Store Manager role, you will:Support the management of a fantastic team:Ensure the team is able to deliver high-quality and excellent customer serviceEnsure the team is able to deliver consistent product qualityMake sure all store level operation tools are used and followed to operational standardsSupport the training and management of all new store employeesCoach and correct Shift Leads & Charistas by conducting On-Job-Training (OJT)Aid and execute the store schedule as neededAssign team members to specific shifts and delegate dutiesSupervise and ensure upselling/suggestive selling is practiced at all times and ensure each order is served to standardHandle customer feedback properly and coach team members on creating solutions and remediesResponsible for store cash handling matters based on rules and regulations set forth by companyMonitor Stores Sales Performance:Support the creation and management of sales performance goalsAssist in marketing & promotional activities to attract top talentInventory Management:Forecast inventory usage and deliverySupport store manager in ordering and receiving inventoryThe ideal candidate will have the following:Be a passionate tea lover!1+ year of supervision or management experience in a food & beverage retail environmentPrevious Barista experience: 2+ years (preferred)Food Safety Certification (Company can assist)Excellent communications and leadership skillsFun personality that can add to the CHAGEE cultureBe a fast learner and enjoy working in a fast-paced environmentAbility to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidaysAbility to travel to other store locations or training facilities within a 30 mile radius as neededWork well as part of a team with strong work ethicBe willing to learn other responsibilities and ad-hoc assignmentsBe available to participate in company’s training when necessaryAbility to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manualsEssential Physical Requirements:Position requires prolonged periods of standing/walking around store or departmentMay involve reaching, crouching, kneeling and stoopingFrequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactionsFrequently lift/move up to 25lbsShift: Full-TimeMorning/Day ShiftAfternoon ShiftNight/Evening ShiftWeekendsDon't miss out on this incredible opportunity to be at the forefront of CHAGEE's expansion into the US market. Join us in shaping the future of premium tea culture and creating unforgettable experiences that will captivate American tea enthusiasts. Apply now and be part of something truly extraordinary!