Shift Lead

CHAGEE USA; Mission Viejo (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Hourly rate: $22-$24/hr

Discretionary bonus

401k with company match

Medical benefits

Vision & Dental benefits

Paid training

Free tea per shift

Flexible schedule

Job summary

CHAGEE USA is seeking a Shift Lead at The Shops at Mission Viejo to support baristas, manage POS, and ensure top-notch customer service. You will lead by example, assist with scheduling as needed, and help maintain store operations during peak hours.

This role offers a competitive hourly rate ($22–$24) with eligibility for discretionary bonus, comprehensive benefits for full-time staff, and opportunities for training and growth within a global tea brand.

Qualifications

• Barista experience preferred
• Leadership experience preferred
• Food Handling Certificate (Company can assist)

Responsibilities

• Support baristas with drink prep during peak hours
• Manage POS, cash handling and card transactions
• Deliver excellent customer service
• Handle customer feedback with professionalism
• Lead by example and promote CHAGEE culture
• Assist managers with staff task delegation per shift
• Aid opening and/or closing procedures

Skills

Barista experience

Leadership

Food handling

Communication

Job description

Report to: Store Manager CHAGEE (pronounced CHAH-jee) is a modern tea house with over 7,000 locations globally.

Position: Shift Lead

Pay Rate: $22 - $24 per hour

Location: The Shops at Mission Viejo

Report to: Store Manager

CHAGEE (pronounced CHAH-jee) is a modern tea house with over 7,000 locations globally. We are a global brand with proud roots in Yunnan, committed to bringing people together through tea. CHAGEE is awakening a modern tea movement, grounded in authentic heritage, fueled by cutting edge innovation, and crafted to nourish body and spirit.

Benefits

• Hourly rate of $22 - $24/hr depending on experience
• Eligible for discretionary bonus (determined by the management team based upon metrics and dependent upon continued employment at the time of payout)
• 401k with company match (Full-time employees)
• Medical Benefits - 90% covered for full-time employees and 70% for dependents
• Vision & Dental benefits - 100% covered for full-time employees
• Paid training
• Free Tea per shift
• Flexible schedule

In This Shift Lead Role, You Will

• Support baristas with hands-on drink preparation, especially during (but not limited to) peak hours
• Manage the POS with cash handling and credit card transactions
• Demonstrate an excellent level of customer service
• Handle customer feedback with sincerity and professionalism
• Lead by example by upholding company values and promoting a positive team culture
• Assist managers in assigning barista staff tasks and delegation of duties per shift as needed
• Aid with opening and/or closing store procedures and protocols

Leadership And Training

• Support the Store Manager and Assistant Store Manager in ensuring the team is able to deliver high-quality and excellent customer service
• Support store and assistant managers with coaching for skill with baristas by conducting On-Job-Training (OJT)
• Participate and complete company trainings when necessary
• Practice a high standard for hospitality and our mission to "make friends through tea"
• Assist in addressing customer complaints and de-escalation solutions
• Will not be responsible for creation of schedules but may need to aid with call-off coverage as needed

Store Sales Performance

• Have some awareness of sales performance and assist operations where needed
• Assist in marketing & promotion activities

Inventory Management

• Ensure store inventory is arranged and managed properly
• Help to forecast inventory usage and delivery
• Support management with ordering and receiving inventory as needed

Experience And Skills You Will Need

• Be a passionate tea lover
• Barista experience: 1+ years (preferred)
• Leadership experience: 1+ years (preferred)
• Food Handling Certificate Needed (Company can assist)
• Have excellent verbal and written communications skills
• Fun personality that can add to the CHAGEE culture
• Be a fast learner and enjoy working in a fast-paced environment
• Work well as part of a team with strong work ethic
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
• Ability to travel to other store locations or training facilities within a 20 mile radius on an as needed basis
• Be willing to learn other responsibilities and ad-hoc assignments
• Ability to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals

Essential Physical Requirements

• Position requires prolonged periods of standing and/or walking
• May involve reaching, crouching, kneeling and stooping
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, and POS equipment
• Frequently lift/move up to 25lbs

Shifts And Availability

• Morning/Day Shift
• Afternoon Shift
• Night/Evening Shift
• Weekends