Assistant Store Manager: Lead Service & Sales

J&H Family Stores; Michigan; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Insurance with FSA

Short Term Disability

Paid Life Insurance

Dental

Vision

Job summary

J&H Family Stores in Michigan is seeking an Assistant Store Manager to provide leadership, ensure outstanding customer service, and help the store meet operating objectives, sales, and financial goals.

You will assist the Store Manager with day-to-day operations and, in the absence of the Store Manager, direct the activities of all employees while maintaining a strong customer service culture and compliant store practices.

Qualifications

• A minimum of one year management experience in industries such as hospitality, financial services, retail and restaurant.
• High School graduate or equivalent.
• Ability, willingness, and comfort to engage with customers.
• Ability to develop positive relationships with internal and external customers.
• Strong desire to exceed corporate initiatives and inspire excellence in a team.
• Excellent verbal and written communication, and presentation skills.
• High-energy, collaborative management experience.
• Professional appearance and demeanor.
• Attend the Modern Management course.
• CPR certified.

Responsibilities

• Maintaining exemplary customer service within the store and establishing special business relationships with our customers so they will choose to do business with us rather than our competitors.
• Assisting the Store Manager in implementing strategies to help meet store goals and objectives.
• Assisting the Store Manager with recruiting, developing, and motivating store employees who exceed internal and external customer expectations.
• Ensuring compliance with federal, state, and local regulations.
• Establishing a strong customer service/selling culture to maximize sales.
• Working as a Customer Service Representative and supervising CSR activities in the absence of the Store Manager.
• Assisting the Store Manager in ordering, bank deposits, and daily paperwork.
• Must complete store paperwork at least once per week.
• Must complete all store orders at least once per month.
• Marketing within your community to increase market share and store revenues.
• Resolving customer complaints for increased customer satisfaction.
• Assisting the Store Manager with controlling labor hours, cash, store audits, and shrinkage.
• Help maintain a neat and clean store environment for our customers and employees.
• Other duties as assigned.
• Attend monthly financial meeting with manager and district manager.
• In the absence of a store manager, Assistant Manager will perform all store duties.

Job description

J&H Family Stores in Michigan is seeking an Assistant Store Manager to provide leadership, ensure outstanding customer service, and help the store meet operating objectives, sales, and financial goals.

You will assist the Store Manager with day-to-day operations and, in the absence of the Store Manager, direct the activities of all employees while maintaining a strong customer service culture and compliant store practices.