Store Manager - Customer-Centric Leader & Team Builder

J&H Family Stores; Muskegon (MI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Insurance (low deductible)

Short Term Disability

Paid Life Insurance

Dental

Vision

Job summary

J&H Family Stores in Muskegon, MI is seeking an experienced Store Manager to provide leadership, drive sales, and ensure outstanding customer service. The role focuses on meeting operating objectives, managing staff, and upholding company policies.

The position requires hands-on involvement in daily operations, staff development, and community marketing to grow market share while maintaining a safe, clean store environment.

Qualifications

• Minimum of two years' management experience in industries such as hospitality, financial services, retail and restaurant.
• High School graduate or equivalent; college diploma preferred.
• Ability to engage with customers and develop positive relationships with internal and external customers.
• Strong desire to exceed corporate initiatives and inspire excellence in a team.
• Excellent verbal and written communication and presentation skills.
• Ability to problem solve with minimal supervision.
• High-energy, collaborative management experience.
• Professional appearance and demeanor.

Responsibilities

• Maintaining exemplary customer service and building strong relationships with our customers.
• Implements strategies to meet store goals and objectives.
• Recruits, develops, and motivates store employees to exceed customer expectations.
• Ensuring compliance with federal, state, and local regulations.
• Establishing a strong customer service/selling culture to maximize sales.
• Ordering, bank deposits, and cash handling.
• Marketing within your community to increase market share and store revenues.
• Resolving customer complaints for increased customer satisfaction.
• Controlling labor hours, cash, store audits, and shrinkage.
• Help maintain a safe, neat and clean store environment for our customers and employees.
• Ensure that all safety policies are followed.
• Other duties as assigned.

Skills

Store management

Leadership

Customer service

Communication

Problem solving

Team motivation

Education

High School diploma or equivalent

College diploma preferred

Tools

POS system

Cash handling

Job description

J&H Family Stores in Muskegon, MI is seeking an experienced Store Manager to provide leadership, drive sales, and ensure outstanding customer service. The role focuses on meeting operating objectives, managing staff, and upholding company policies.

The position requires hands-on involvement in daily operations, staff development, and community marketing to grow market share while maintaining a safe, clean store environment.