Assistant Store Manager: Lead Sales & Service Excellence

CSC-Generatio; Darien (CT); On-site; USD 45,000 - 65,000; Full time

Job summary

Sur La Table is seeking an Assistant Store Manager to support the General Manager in achieving sales goals and managing store operations. The role involves coaching staff, delivering training, and ensuring SOP adherence, while optimizing staffing for seasonal fluctuations.

You will help drive customer service excellence, supervise daily activities, and contribute to a high-performing team focused on delivering an exceptional in-store experience.

Qualifications

• 1-2 years of progressively responsible retail management experience.
• Prior experience as a Sur La Table Store Floor Lead, preferred.
• Experience driving sales and motivating high performing sales teams.
• Experience training others and holding teams accountable.
• Proficient in POS Systems.
• Proficient with MS Office Suite (Outlook, Word and Excel).
• May require Food Handlers Permit or Food Manager Certification.

Responsibilities

• Models and holds employees accountable to customer service standards.
• Supports and/or delivers training for all employees.
• Models and ensures SOPs are communicated and followed.
• Staffs the store according to census and seasonal needs.
• Directs selling activities as Manager on Duty to achieve the sales plan.
• Provides coaching and performance feedback to employees.
• Looks for opportunities to increase topline sales and executes sales initiatives.
• Manages inventory events and shrink control.

Skills

Retail management

Sales motivation

Training others

Customer service

Tools

POS Systems

MS Office Suite

Job description

Sur La Table is seeking an Assistant Store Manager to support the General Manager in achieving sales goals and managing store operations. The role involves coaching staff, delivering training, and ensuring SOP adherence, while optimizing staffing for seasonal fluctuations.

You will help drive customer service excellence, supervise daily activities, and contribute to a high-performing team focused on delivering an exceptional in-store experience.