Assistant Store Manager — Lead Sales & Service

O'Reilly Automotive Stores, Inc.; Semmes (AL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

Stock Purchase Plan

401k with Company Contributions

Medical, Dental, Vision Insurance

FSA option

Wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance and operations in Semmes, Alabama. The role leads the team during shifts and when the manager is away, focusing on exceptional service for retail and professional customers.

Responsibilities include coaching staff, assisting in hiring, ensuring policy adherence, processing orders and returns, and maintaining merchandising and store safety.

Qualifications

• Required: Sales Specialist Training, Assistant Manager Certification and RSS Certification.
• Desired: Certified Parts Professional Certification; ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead the store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom including team member execution on customer service programs.
• Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours.
• Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and ensuring training is up to date.
• Assist in the hiring process by completing recruiting tasks, scheduling and conducting interviews, evaluating candidates, and collaborating with management to select qualified team members.
• Make sure telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Utilize electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.
• Ensure retail customer returns and exchanges are processed efficiently and refunds issued correctly.
• Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
• Make sure Zipline messages are communicated, and Image Maker and merchandising tasks are delegated and completed as assigned.
• Ensure team members adhere to posted work schedules and that deviations are approved by management.

Skills

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Certified Parts Professional (CPP)

ASE Certification

Fluency in Spanish

Job description

O'Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance and operations in Semmes, Alabama. The role leads the team during shifts and when the manager is away, focusing on exceptional service for retail and professional customers.

Responsibilities include coaching staff, assisting in hiring, ensuring policy adherence, processing orders and returns, and maintaining merchandising and store safety.