Assistant Store Manager: Lead Sales & Service

Follett Corporation; Charleston (SC); On-site; USD 42,000 - 60,000; Full time

Job summary

Follett Corporation in Charleston, SC is seeking an Assistant Store Manager to support a Market Leader or Campus Store Manager. You will drive sales growth while upholding brand and operational excellence, ensuring the team delivers an engaging customer service experience.

You will mentor team members, monitor store performance metrics, and assist with daily operations to maintain a hassle-free shopping environment and strong financial results.

Qualifications

• An Associate's Degree or equivalent is preferred.
• 0-5 years of retail or bookstore experience preferred. Prior supervisory experience preferred.
• General Computer Skills

Responsibilities

• Supervises the work activities of sales team members FT/PT and Temporary, including scheduling.
• Trains new team members FT/PT and seasonal team members hired for peak seasons.
• Ensures Sales Team members follow company and store policies, procedures, and standards.
• Ensures the proper merchandising standards, promotion standards, creating displays, etc.
• Greet customers, answer phones, provide information, direct callers, and resolve escalated issues; contribute to a hassle-free customer service culture.

Skills

General computer skills

Supervisory experience

Education

Associate's Degree or equivalent

Job description

Follett Corporation in Charleston, SC is seeking an Assistant Store Manager to support a Market Leader or Campus Store Manager. You will drive sales growth while upholding brand and operational excellence, ensuring the team delivers an engaging customer service experience.

You will mentor team members, monitor store performance metrics, and assist with daily operations to maintain a hassle-free shopping environment and strong financial results.