Assistant Store Manager: Lead Retail Ops & Service

R301US Hibbett Retail, Inc.; Cambridge (MD); On-site; USD 24,000 - 34,000; Full time

Job summary

Hibbett Retail, Inc. in Cambridge, Maryland is seeking an Assistant Manager to support the Store Manager in daily store operations, merchandising, and customer service. This role requires knowledge of product areas and the ability to supervise in the Store Manager's absence.

You will assist with selling, restocking, scheduling, personnel training, and protecting company assets while delivering outstanding service to customers in a fast-paced retail environment.

Qualifications

• Experience in retail footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to supervise and support a team toward goals and profits.
• Self-starter with initiative.
• Strong attention to detail; multitask effectively.
• Team-player committed to customer service and merchandising.

Responsibilities

• Assist Store Manager in controlling store assets.
• Establish action plans for selling, restocking, merchandising, ordering, and scheduling.
• Responsibilities for the entire store in the absence of the Store Manager.
• Recruit, train, and evaluate store personnel.
• Provide guidance to employees and customers across departments.
• Monitor inventory, sales statistics, and expenses to ensure profitability.
• Direct staff to meet department responsibilities and standards.
• Maintain quality customer service and follow the customer service manual.
• Promote and sell services and merchandise; uphold company policies.
• Protect assets and financial information; report potential fraud risk.

Skills

Retail experience

Customer service

Interpersonal skills

Communication skills

Team management

Self-starter

Attention to detail

Team player

Job description

Hibbett Retail, Inc. in Cambridge, Maryland is seeking an Assistant Manager to support the Store Manager in daily store operations, merchandising, and customer service. This role requires knowledge of product areas and the ability to supervise in the Store Manager's absence.

You will assist with selling, restocking, scheduling, personnel training, and protecting company assets while delivering outstanding service to customers in a fast-paced retail environment.