Assistant Store Manager: Lead Ops & Customer Service

JD Sports NA; Cincinnati (OH); On-site; USD 17,000 - 24,000; Full time

Job summary

Hibbett I City Gear in Cincinnati, OH is seeking an Assistant Manager to support the Store Manager in daily store operations, merchandising, and customer service. This non-exempt, hourly role reports to the Store Manager and requires readiness to step in during planned or unplanned absences.

You will oversee selling, restocking, scheduling, and training of staff; ensure profitability and adherence to company policies; provide guidance to customers and employees; and promote merchandise and

Qualifications

• Retail experience, footwear and athletic apparel preferred.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Team-player with initiative and attention to detail.

Responsibilities

• Assist the Store Manager in controlling assets of Hibbett I City Gear.
• Consults with Store Manager in establishing action plan to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Consult with the Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assist the Store Manager in overall personnel recruiting, training, and evaluation.
• Provides knowledge and guidance to employees and customers in all departments when necessary.
• Is aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department's responsibilities and standards are completed.
• Keeps the Store Manager informed about inventory movement and customer trends.
• Assures quality customer service is maintained.
• Performs general administrative duties as needed and is trained in the Store Manager's responsibilities.
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction.
• Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

Skills

Customer service

Interpersonal skills

Leadership potential

Team player

Initiative

Job description

Hibbett I City Gear in Cincinnati, OH is seeking an Assistant Manager to support the Store Manager in daily store operations, merchandising, and customer service. This non-exempt, hourly role reports to the Store Manager and requires readiness to step in during planned or unplanned absences.

You will oversee selling, restocking, scheduling, and training of staff; ensure profitability and adherence to company policies; provide guidance to customers and employees; and promote merchandise and