Assistant Store Manager: Lead Retail Ops & Customer Experience

JD Sports NA; Mentor (OH); On-site; USD 19,000 - 22,000; Full time

Job summary

Hibbett I City Gear in Mentor, Ohio is seeking an Assistant Manager to support the Store Manager in all store operations, merchandising, scheduling, and customer service.

You will train and supervise staff, manage inventory, assist in recruiting, and ensure profitability. This non-exempt hourly role reports to the Store Manager and requires a passion for delivering outstanding service.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consults with Store Manager in establishing action plan to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Consult with the Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assist the Store Manager in overall personnel recruiting, training, and evaluation.
• Provides knowledge and guidance to employees and customers in all departments when necessary.
• Is aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department's responsibilities and standards are completed.

Skills

Customer service

Leadership

Interpersonal skills

Fast-paced environment

Detail-oriented

Job description

Hibbett I City Gear in Mentor, Ohio is seeking an Assistant Manager to support the Store Manager in all store operations, merchandising, scheduling, and customer service.

You will train and supervise staff, manage inventory, assist in recruiting, and ensure profitability. This non-exempt hourly role reports to the Store Manager and requires a passion for delivering outstanding service.