Store Assistant Manager: Retail Ops & Customer Service

R301US Hibbett Retail, Inc.; Jacksonville (FL); On-site; USD 19,000 - 26,000; Full time

Job summary

Hibbett I City Gear in Jacksonville, FL is seeking an Assistant Manager to support the Store Manager in daily operations and 고객 service excellence. The role covers merchandising, scheduling, staffing, and store leadership during the Store Manager’s absence, with a focus on achieving sales and profitability goals.

The position requires retail experience, strong customer service, and team leadership abilities to guide staff and ensure outstanding customer interactions in a fast-paced environment.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Assist in overall personnel recruiting, training, and evaluation.
• Provide knowledge and guidance to employees and customers in all departments when necessary.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Protect the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management of potential fraud risk.

Skills

Retail experience

Customer service

Interpersonal communication

Team leadership

Job description

Hibbett I City Gear in Jacksonville, FL is seeking an Assistant Manager to support the Store Manager in daily operations and 고객 service excellence. The role covers merchandising, scheduling, staffing, and store leadership during the Store Manager’s absence, with a focus on achieving sales and profitability goals.

The position requires retail experience, strong customer service, and team leadership abilities to guide staff and ensure outstanding customer interactions in a fast-paced environment.