Assistant Store Manager — Lead, Learn & Grow

Community Choice Financial Family of Brands; Moultrie (GA); On-site; USD 44,083,000 - 49,594,000; Full time

Benefits offered by this job

Paid on-the-job training and new hire

Learning management system access

Cross brand training across 11 brands

Educational reimbursement

Medical insurance options

401(k) and company match

Life and AD&D Insurance

Employee assistance program

Discount Marketplace access

Paid time off 12 days

Job summary

Community Choice Financial Family of Brands seeks an Assistant Store Manager to lead daily store operations, support customer financial needs, and drive sales performance in Moultrie, GA. You will oversee customer service, risk management, and account activities, while coaching staff to ensure compliance and high standards.

You will participate in training and career progression within a growing national family of brands, with ample opportunities for advancement across locations and a strong

Qualifications

• A high school diploma or equivalent.
• Minimum one year’s experience in customer service, sales, or retail.
• At least 3 months of supervisory, key holder, or relevant leadership experience
• Excellent verbal and written communication skills.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required.
• The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.

Responsibilities

• Maximize customer success by offering financial services that fit their needs.
• Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products.
• Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty.
• Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge off accounts.
• Maintain customer information in the POS system with accuracy and integrity.
• Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures.
• Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.

Skills

Customer service

Leadership

Communication

Phone usage

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Community Choice Financial Family of Brands seeks an Assistant Store Manager to lead daily store operations, support customer financial needs, and drive sales performance in Moultrie, GA. You will oversee customer service, risk management, and account activities, while coaching staff to ensure compliance and high standards.

You will participate in training and career progression within a growing national family of brands, with ample opportunities for advancement across locations and a strong