Assistant Store Manager — Lead, Inspire & Grow in Chocolate Retail

Malley's Chocolates; Akron (OH); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Employee discount

Promotion opportunities

Health, dental, and vision benefits (F

Paid time off and holiday pay

Job summary

Malley’s Chocolates in Akron, OH is seeking an Assistant Store Manager to support the Store Manager in delivering an exceptional store experience and leading a high‑performing team. You will drive customer service, train associates, and manage daily operations in a fast-paced retail environment.

The role emphasizes hands-on leadership, inventory awareness, and collaboration with the team to achieve store goals, while upholding Malley’s values and standards.

Qualifications

• 1–2 years of retail experience with supervisory/ keyholder responsibility.
• Strong leadership and communication skills.
• Customer-first mindset with commitment to high service standards.
• Ability to work independently and collaboratively in a fast-paced environment.
• Basic understanding of retail operations, merchandising, and inventory control.

Responsibilities

• Lead with positivity and integrity, supporting the Store Manager.
• Deliver outstanding customer service and coach the team.
• Maintain high standards for cleanliness, organization, and visual appeal.
• Monitor store conditions and implement improvements.
• Track store sales and key performance indicators.
• Assist with cash handling, register balancing, and deposit preparation.
• Train associates in procedures and product knowledge.

Skills

Leadership

Customer service

Communication

Retail operations

POS systems

Tools

POS systems

Job description

Malley’s Chocolates in Akron, OH is seeking an Assistant Store Manager to support the Store Manager in delivering an exceptional store experience and leading a high‑performing team. You will drive customer service, train associates, and manage daily operations in a fast-paced retail environment.

The role emphasizes hands-on leadership, inventory awareness, and collaboration with the team to achieve store goals, while upholding Malley’s values and standards.