Assistant Store Manager

Malley's Chocolate; Akron (OH); Presencial; USD 21.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, dental, and vision benefits

Employee discount on Malley’s Chocolat

Paid time off and holiday pay

Opportunities for promotion and career

Descripción de la vacante

Malley’s Chocolates is seeking an Assistant Store Manager to support the Store Manager in delivering an exceptional store experience and leading a high-performing team. You will help drive operational excellence, monitor inventory, and coach associates to maintain Malley’s high service standards.

The role emphasizes inspirational leadership, customer-first interactions, and ongoing professional growth, with opportunities for advancement and a competitive benefits package in a fast-paced retail

Formación

• 1–2 years of retail experience with supervisory or keyholder responsibilities preferred.
• Strong leadership and communication skills.
• Customer-first mindset focused on high service standards.
• Ability to work independently and collaboratively in a fast-paced environment.

Responsabilidades

• Support Store Manager in delivering an exceptional store experience and maintaining operational excellence.
• Lead and motivate a high-performing team to achieve store goals.
• Ensure smooth day-to-day operations and adherence to company policies.
• Monitor inventory and contribute to FIFO practices to reduce waste.
• Provide coaching and development opportunities for associates.
• Assist in community outreach or local initiatives to strengthen neighborhood connections.

Conocimientos

Leadership

Customer service

Communication

Team motivation

Problem solving

Training

Herramientas

POS systems

Descripción del empleo

Position OverviewAt Malley’s Chocolates, the Assistant Store Manager supports the Store Manager in delivering an exceptional store experience, maintaining operational excellence, and leading a high-performing team. This role is key to creating a welcoming, productive environment that reflects Malley’s values. The Assistant Store Manager leads by example, motivates team members, and ensures smooth day-to-day operations.Key ResponsibilitiesInspirational LeadershipLead with positivity and integrity, supporting the Store Manager in modeling professional behavior.Foster a collaborative and high-energy work environment.Recognize individual and team achievements to build morale.Encourage team members to take initiative and ownership of their roles.Communicate clearly with the team to keep everyone aligned on goals and expectations.Support a solution-focused culture by handling challenges constructively.Assist in mentoring and developing associates to support internal talent growth.Participate in community outreach or local initiatives that enhance the store’s connection to its neighborhood.Quality of WorkCustomer and Associate InteractionsDeliver outstanding customer service and coach the team to do the same.Build loyalty through empathy, active listening, and professionalism in all interactions.Store PresentationMaintain high standards for cleanliness, organization, and visual appeal.Monitor store conditions and take initiative to make improvements.High Expectations for Team PerformanceHelp set clear performance goals and follow up regularly on progress.Provide timely coaching and support to help team members succeed.Procedures, Methods, and Product KnowledgeDemonstrate strong knowledge of Malley’s operations, policies, and product offerings.Train associates in procedures and product knowledge to ensure consistent customer experiences.Take an active role in preparing for future leadership opportunities through ongoing learning.Results-Driven FocusAssist in tracking store sales and key performance indicators.Support the Store Manager in identifying sales trends and opportunities for growth.Practice and promote suggestive selling techniques that increase average transaction value.Help the team focus on strategies that drive top-line growth and contribute to store profitability.Operational ExcellenceInventory ManagementMaintain proper inventory levels and help implement FIFO practices to reduce waste.Support regular inventory checks and stock management routines.Banking and AccountingAssist with cash handling, register balancing, and deposit preparation with accuracy and accountability.Technology UtilizationUse store systems effectively and help train team members on technology tools.Help troubleshoot technical issues to ensure minimal disruption to operations.Autonomy and InitiativeActively take ownership of delegated responsibilities and daily store functions.Identify and resolve operational issues proactively.Encourage team responsibility and independence in their roles.Adaptability and Continuous ImprovementAdapt quickly to changes in store procedures or company initiatives.Support and contribute to ongoing process improvements and team innovation.Promote a flexible, solutions-focused culture among the team.BenefitsCompetitive hourly wageOpportunities for promotion and career growthHealth, dental, and vision benefits for full-time positionsEmployee discount on all Malley’s ChocolatesPaid time off and holiday payQualifications1–2 years of retail experience, with some supervisory or keyholder responsibility preferred.Strong leadership and communication skills.Customer-first mindset with a commitment to Malley’s high service standards.Ability to work independently and collaboratively in a fast-paced environment.Basic understanding of retail operations, merchandising, and inventory control.