Assistant Store Manager

Malley's Chocolates; Akron (OH); Presencial; USD 22.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee discount

Promotion opportunities

Health, dental, and vision benefits (F

Paid time off and holiday pay

Descripción de la vacante

Malley’s Chocolates in Akron, OH is seeking an Assistant Store Manager to support the Store Manager in delivering an exceptional store experience and leading a high‑performing team. You will drive customer service, train associates, and manage daily operations in a fast-paced retail environment.

The role emphasizes hands-on leadership, inventory awareness, and collaboration with the team to achieve store goals, while upholding Malley’s values and standards.

Formación

• 1–2 years of retail experience with supervisory/ keyholder responsibility.
• Strong leadership and communication skills.
• Customer-first mindset with commitment to high service standards.
• Ability to work independently and collaboratively in a fast-paced environment.
• Basic understanding of retail operations, merchandising, and inventory control.

Responsabilidades

• Lead with positivity and integrity, supporting the Store Manager.
• Deliver outstanding customer service and coach the team.
• Maintain high standards for cleanliness, organization, and visual appeal.
• Monitor store conditions and implement improvements.
• Track store sales and key performance indicators.
• Assist with cash handling, register balancing, and deposit preparation.
• Train associates in procedures and product knowledge.

Conocimientos

Leadership

Customer service

Communication

Retail operations

POS systems

Herramientas

POS systems

Descripción del empleo

Assistant Store Manager# Assistant Store ManagerMontrose - Akron, OH 44333## Description**Position Overview**At Malley’s Chocolates, the Assistant Store Manager supports the Store Manager in delivering an exceptional store experience, maintaining operational excellence, and leading a high-performing team. This role is key to creating a welcoming, productive environment that reflects Malley’s values. The Assistant Store Manager leads by example, motivates team members, and ensures smooth day-to-day operations.---**Key Responsibilities****Inspirational Leadership*** Lead with positivity and integrity, supporting the Store Manager in modeling professional behavior.* Foster a collaborative and high-energy work environment.* Recognize individual and team achievements to build morale.* Encourage team members to take initiative and ownership of their roles.* Communicate clearly with the team to keep everyone aligned on goals and expectations.* Support a solution-focused culture by handling challenges constructively.* Assist in mentoring and developing associates to support internal talent growth.* Participate in community outreach or local initiatives that enhance the store’s connection to its neighborhood.**Quality of Work****Customer and Associate Interactions*** Deliver outstanding customer service and coach the team to do the same.* Build loyalty through empathy, active listening, and professionalism in all interactions.**Store Presentation*** Maintain high standards for cleanliness, organization, and visual appeal.* Monitor store conditions and take initiative to make improvements.**High Expectations for Team Performance*** Help set clear performance goals and follow up regularly on progress.* Provide timely coaching and support to help team members succeed.**Procedures, Methods, and Product Knowledge*** Demonstrate strong knowledge of Malley’s operations, policies, and product offerings.* Train associates in procedures and product knowledge to ensure consistent customer experiences.* Take an active role in preparing for future leadership opportunities through ongoing learning.**Results-Driven Focus*** Assist in tracking store sales and key performance indicators.* Support the Store Manager in identifying sales trends and opportunities for growth.* Practice and promote suggestive selling techniques that increase average transaction value.* Help the team focus on strategies that drive top-line growth and contribute to store profitability.**Operational Excellence****Inventory Management*** Maintain proper inventory levels and help implement FIFO practices to reduce waste.* Support regular inventory checks and stock management routines.**Banking and Accounting*** Assist with cash handling, register balancing, and deposit preparation with accuracy and accountability.**Technology Utilization*** Use store systems effectively and help train team members on technology tools.* Help troubleshoot technical issues to ensure minimal disruption to operations.**Autonomy and Initiative*** Actively take ownership of delegated responsibilities and daily store functions.* Identify and resolve operational issues proactively.* Encourage team responsibility and independence in their roles.**Adaptability and Continuous Improvement*** Adapt quickly to changes in store procedures or company initiatives.* Support and contribute to ongoing process improvements and team innovation.* Promote a flexible, solutions-focused culture among the team.---**Benefits*** Competitive hourly wage* Opportunities for promotion and career growth* Health, dental, and vision benefits for full-time positions* Employee discount on all Malley’s Chocolates* Paid time off and holiday pay## Qualifications**Qualifications*** 1–2 years of retail experience, with some supervisory or keyholder responsibility preferred.* Strong leadership and communication skills.* Customer-first mindset with a commitment to Malley’s high service standards.* Ability to work independently and collaboratively in a fast-paced environment.* Basic understanding of retail operations, merchandising, and inventory control.