Assistant Store Manager — Lead & Grow Talent

Lush Fresh Handmade Cosmetics; Meridian (ID); Sur place; USD 30 000 - 33 000; Plein temps

Avantages offerts par ce poste

50% discount off products

Growth from within

Entrepreneurial spirit

Fun store atmosphere

Résumé du poste

Lush North America is seeking an Assistant Manager to lead a busy retail store in Meridian, Idaho. You will drive daily sales, mentor staff, and ensure an inclusive, brand-aligned customer experience.

As second-in-command, you’ll support the Shop Manager across operations, with focus on staff development, visual standards, and achieving sales goals while upholding Lush’s leadership practices and ethical commitments.

Qualifications

• 1-3 years managing or supervising in a retail environment.
• Excellent listening and communication skills.
• Excellent analytical, critical thinking and troubleshooting skills.
• Excellent organization and time management skills.
• Strong customer service, supervisory and sales skills.
• Knowledge and interest in skincare, natural beauty and ethical business.
• Ability to work flexible hours including holidays, evenings and weekends.
• Experience with consultation-based customer service models.
• Ability to develop and train staff through positive coaching and feedback.
• Proficient in Excel, Microsoft Suite, and adaptable to other systems as required.
• Basic HR skills in hiring, scheduling, training, and performance management.
• Experience in cross cultural collaboration and DEIB or social justice training.
• Fluency in Spanish, French or other languages.

Responsabilités

• Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs and makes their day.
• Building the Brand: educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic-driving initiatives.
• Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need
• Driving Sales: demonstrate strong business acumen and understanding of your metrics, budgets and reports and how to impact them through behaviors on the floor to deliver profitable results.
• Lead Fearlessly: Be present to support your team on the sales floor, answer questions, remove obstacles, problem solve, and motivate them to meet their sales goals
• Grow Talent: by owning your own development, assessing your performance, seeking feedback and resources and opportunities to improve and elevate your skills, knowledge and abilities; and supporting the growth of your team through coaching and leading by example.
• Be Real: with your needs and feedback for your team and leaders and adaptable to the needs of the business as required
• Live with Purpose: engage your team at every level of your business to ensure they are inspired, motivated and building strong peer and customer relationships and are connected to the brand values
• Recruitment and Selection: Support the staffing of your shop with top-performing staff by working actively within your markets to network, recruit, hire and succession plan.
• Staff Development: collaborate with your Manager on creating and executing plans that improve staff engagement, retention, performance, and Diversity, Equity, Inclusion and Belonging practices.

Connaissances

Retail management

Customer service

Team supervision

Sales skills

Outils

Excel

Microsoft Office

Description du poste

Lush North America is seeking an Assistant Manager to lead a busy retail store in Meridian, Idaho. You will drive daily sales, mentor staff, and ensure an inclusive, brand-aligned customer experience.

As second-in-command, you’ll support the Shop Manager across operations, with focus on staff development, visual standards, and achieving sales goals while upholding Lush’s leadership practices and ethical commitments.