Assistant Store Manager — Lead, Grow, Earn Benefits

O'Reilly Auto Parts; Lawrence (MA); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock purchase plan

401k with employer contributions

Medical, Dental, Vision insurance

Wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking an Assistant Store Manager in Massachusetts to support the Store Manager in sales, customer service, and operations. The role requires leading the team, ensuring excellent service, and managing staffing during peak hours.

Bilingual candidates are encouraged to apply. Responsibilities include mentoring staff, hitting service goals, hiring and interviewing, and ensuring accurate handling of transfers, returns, and purchases while maintaining store appearance and

Qualifications

• Experience leading store teams and delivering excellent customer service.
• Ability to supervise retail showroom service levels and programs.
• Experience in staffing, interviewing, and onboarding new team members.
• Ability to coach and mentor staff and set goals.

Responsibilities

• Lead the store team to deliver outstanding customer service to retail and professional customers.
• Supervise customer service levels and execution of service programs.
• Ensure staffing during peak hours and manage shift coverage.
• Assist in hiring, interviewing, and selecting qualified team members.
• Ensure all orders, returns, and transfers are processed efficiently and accurately.
• Maintain store security, opening/closing duties, and daily cash handling.

Skills

Customer service

Team leadership

Hiring & interviewing

Coaching & mentoring

Education

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Certified Parts Professional Certification

ASE Certification

Job description

O’Reilly Auto Parts is seeking an Assistant Store Manager in Massachusetts to support the Store Manager in sales, customer service, and operations. The role requires leading the team, ensuring excellent service, and managing staffing during peak hours.

Bilingual candidates are encouraged to apply. Responsibilities include mentoring staff, hitting service goals, hiring and interviewing, and ensuring accurate handling of transfers, returns, and purchases while maintaining store appearance and