Assistant Store Manager — Lead & Elevate Retail

Lush Fresh Handmade Cosmetics North America; McLean (VA); On-site; USD 44,000 - 45,000; Full time

Benefits offered by this job

50% employee discount

Growth opportunities

Entrepreneurial retail structure

Promotion from within

Job summary

Lush North America is seeking an Assistant Manager to support the Shop Manager in delivering exceptional customer experiences, driving sales, and leading a dedicated team in our McLean, VA store. You will mentor staff, maintain store standards, and help execute brand initiatives rooted in ethical, sustainable practices.

The role emphasizes leadership, teamwork, and a passion for skincare and natural beauty, with opportunities to grow within a fast-paced, community-focused environment.

Qualifications

• 1-3 years managing or supervising in a retail environment.
• Excellent listening and communication skills.
• Excellent analytical, critical thinking and troubleshooting skills.
• Excellent organization and time management skills.
• Strong customer service, supervisory and sales skills.
• Knowledge and interest in skincare, natural beauty and ethical business.

Responsibilities

• Sales & Customer Experience: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs and makes their day.
• Building the Brand: educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic-driving initiatives.
• Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need
• Driving Sales: demonstrate strong business acumen and understanding of your metrics, budgets and reports and how to impact them through behaviors on the floor to deliver profitable results.
• Lead Fearlessly: Be present to support your team on the sales floor, answer questions, remove obstacles, problem solve, and motivate them to meet their sales goals.
• Grow Talent: by owning your own development, assessing your performance, seeking feedback and resources and opportunities to improve and elevate your skills, knowledge and abilities; and supporting the growth of your team through coaching and leading by example.
• Be Real: with your needs and feedback for your team and leaders and adaptable to the needs of the business as required.
• Live with Purpose: engage your team at every level of your business to ensure they are inspired, motivated and building strong peer and customer relationships and are connected to the brand values.
• Recruitment and Selection: Support the staffing of your shop with top-performing staff by working actively within your markets to network, recruit, hire and succession plan.
• Staff Development: collaborate with your Manager on creating and executing plans that improve staff engagement, retention, performance, and Diversity, Equity, Inclusion and Belonging practices.

Skills

Customer service

Leadership

Communication

Time management

Problem solving

Sales acumen

Tools

Excel

Job description

Lush North America is seeking an Assistant Manager to support the Shop Manager in delivering exceptional customer experiences, driving sales, and leading a dedicated team in our McLean, VA store. You will mentor staff, maintain store standards, and help execute brand initiatives rooted in ethical, sustainable practices.

The role emphasizes leadership, teamwork, and a passion for skincare and natural beauty, with opportunities to grow within a fast-paced, community-focused environment.