Store Manager: Elevate Customer Experience & Grow Talent

Lush Fresh Handmade Cosmetics North America; Liberty Township (OH); On-site; USD 52,000 - 63,000; Full time

Benefits offered by this job

50% employee discount

Growth opportunities

Fun, unconventional store culture

Employee training and development

Job summary

Lush North America is seeking a Store Manager to lead a busy retail location, inspire a diverse team, and deliver exceptional customer experiences while upholding our values.

You will recruit and train staff, manage budgets, drive sales against targets, and ensure product knowledge and brand standards across the shop.

This role offers growth from within, a vibrant store culture, and a commitment to ethical sourcing and community involvement.

Qualifications

• 3-5 years of retail management experience.
• Strong HR skills in hiring, scheduling, training and performance management.
• Excellent listening and communication skills.
• Excellent analytical, critical thinking and troubleshooting skills.
• Excellent organization and time management.
• Strong customer service, supervisory and sales skills.

Responsibilities

• Oversee sales goals and customer experience in store.
• Educate staff on brand values and product knowledge.
• Drive product recommendations and merchandising.
• Lead recruitment, training, and development of the team.
• Manage store budgets, inventory, and scheduling.

Skills

Retail management

HR skills

Active listening

Communication skills

Analytical thinking

Time management

Tools

Excel

Microsoft Office

Job description

Lush North America is seeking a Store Manager to lead a busy retail location, inspire a diverse team, and deliver exceptional customer experiences while upholding our values.

You will recruit and train staff, manage budgets, drive sales against targets, and ensure product knowledge and brand standards across the shop.

This role offers growth from within, a vibrant store culture, and a commitment to ethical sourcing and community involvement.