Assistant Store Manager: Lead Customer Experience & Team Growth

Chico's FAS, Inc.; Livonia (MI); On-site; USD 52,000 - 72,000; Full time

Job summary

Chico’s FAS, Inc. is seeking an Assistant Store Manager in Livonia, MI to support the Store Manager in promoting a customer- and product-focused sales culture that aligns with our values and profitability goals.

You will help manage payroll, scheduling, audits, inventory, and POS processes while ensuring a top-notch customer experience across channels. You’ll lead a high-performing team, coach on product knowledge, and drive sales excellence, while fostering an inclusive work environment and

Qualifications

• High School diploma or equivalent.
• 2+ years of retail management experience preferred.
• Must be 18 years of age or older.
• Excellent communication, verbal, and written skills.
• Able to learn or adapt to technology provided by the company.
• Proven excellent customer service skills with statistical track record in all areas of sales and leadership.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Strong leadership qualities, training and team building skills.
• Knowledge of administrative aspects of store operations.
• Able to communicate with customers and staff Regular attendance is essential to this position to ensure adequate coverage to meet company objectives.
• Ability to work a flexible work schedule, including nights, weekends, and holidays is required.

Responsibilities

• Analyzes sales reports and KPIs to determine the needs of the business; In partnership with Store Manager, executes in store business and sales strategies.
• Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.
• Controls payroll and supply budget.
• Performs and oversees basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, time sheet review and payroll accuracy documents, and merchandise flow processes.
• Performs all financial activities effectively and in accordance with policy, including cash handling and reporting, price changes, and merchandise handling; ensures all register transactions are completed accurately and in accordance with policy.
• Ensures compliance with all applicable laws, loss prevention policies, operating procedures and controls; conducts associate training to reinforce proper controls.
• Administers all operational process including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories.
• Ensures visual presentation, organization, and facility maintenance are representative of the Brand.
• Develops a high performance culture, motivating sales team to meet assigned sales and productivity goals.
• Trains and coaches to ensure selling team is fluent in all aspects of product knowledge on line and in store.
• Trains, coaches and assists with locate fulfillment and selling.
• Promotes an inclusive, collaborative approach to problem solving.
• Communicates with store teams and Store Manager to effectively lead positive change.
• Seeks personal developmental opportunities and readily solicits feedback to build leadership skill set.
• Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience.
• Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
• Ensures prompt resolution of customer concerns.
• Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations.
• Ensures team maintains consistent client communication through utilization of customer book, rewards program participation, and customer capture sign up.
• Assists in recruiting, hiring and developing a high performing team.
• Supports, implements, and provides follow-up for all training programs, seminars, etc.
• Assesses and coaches store team on performance.
• In partnership with the SM, resolves human resources issues in a timely and effective manner.
• Drives associate and team engagement by recognizing and rewarding employees for outstanding performance.
• Ensures that store team adheres to all employment practices and policies.

Skills

Communication skills

Leadership

Customer service

Organizational skills

Team-building

Flexibility

Technology-friendly

Attendance

Education

High School diploma or equivalent

Job description

Chico’s FAS, Inc. is seeking an Assistant Store Manager in Livonia, MI to support the Store Manager in promoting a customer- and product-focused sales culture that aligns with our values and profitability goals.

You will help manage payroll, scheduling, audits, inventory, and POS processes while ensuring a top-notch customer experience across channels. You’ll lead a high-performing team, coach on product knowledge, and drive sales excellence, while fostering an inclusive work environment and