Assistant Store Manager: Growth & Customer Experience

Follett LLC; Tempe (AZ); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k match

Job summary

Follett LLC in Tempe, AZ is hiring an Assistant Store Manager to support a Market Leader or Campus Store Manager in overseeing store operations. You will drive sales growth while delivering brand and operational excellence, ensuring a best-in-class customer service experience.

You will mentor team members, monitor financial performance, and cover opening/closing duties as a keyholder. The role requires strong teamwork, supervisory experience, and a commitment to Follett values.

Qualifications

• Associate's degree or equivalent preferred.
• 0-5 years of retail or bookstore experience preferred; Prior supervisory experience preferred.
• General computer skills

Responsibilities

• Supervises the work activities of sales team members FT/PT and Temporary, including scheduling, training, and enforcing policies.
• Greet customers, answer phones, provide information, direct callers, and resolve escalated issues to deliver a solutions-based customer experience.
• Handle deposits, cash reconciliation, and end-of-day reporting; balance cash drawers and assist with financial paperwork.
• Stock shelves, unload orders, and maintain merchandising standards and displays.
• May fill in for other personnel during peak periods and assist with various departments.

Skills

Customer service

Supervisory experience

Retail experience

Education

Associate's degree or equivalent

Job description

Follett LLC in Tempe, AZ is hiring an Assistant Store Manager to support a Market Leader or Campus Store Manager in overseeing store operations. You will drive sales growth while delivering brand and operational excellence, ensuring a best-in-class customer service experience.

You will mentor team members, monitor financial performance, and cover opening/closing duties as a keyholder. The role requires strong teamwork, supervisory experience, and a commitment to Follett values.