Assistant Store Manager — Fan Experience Leader

Rally House; Cincinnati (OH); On-site; USD 23,000 - 34,000; Full time

Job summary

Rally House in Cincinnati, OH is seeking an Assistant Coach to join our store leadership team. You will support the Head Coach by coaching staff, executing training plans, and ensuring guest-focused service aligns with brand standards.

The role emphasizes people development, visual execution, and operational excellence, with a 40-hour work week, flexible scheduling including days, evenings, and weekends. Prior retail supervision and a passion for sports are ideal.

Qualifications

• 3+ years of experience in retail
• 1+ year in a supervisory or team lead role
• Associates or Bachelor’s degree preferred
• Availability to work 40 hours per week with open availability including daytime, nights, weekends, holidays, and featured local sports events
• Must be able to stand and walk for extended periods of time; ability to lift up to 50 pounds

Responsibilities

• Partner with the Head Coach to attract, hire, and onboard talent
• Lead ongoing training and development plans for team members
• Coach performance, document feedback, and support corrective actions
• Build engagement through recognition, communication, and follow-up
• Own execution of operational standards and routines
• Validate Playbook adherence through observation and walkthroughs
• Ensure compliance with safety, cash handling, and policy standards
• Act as operational leader-on-duty in the Head Coach’s absence
• Lead execution of visual directives and seasonal transitions
• Maintain store organization and back-of-house standards
• Coach Team Captains and Teammates on visual expectations
• Observe the store through the customer lens and adjust in real time
• Resolve complex customer concerns and ensure follow-up
• Drive daily, weekly, and monthly performance goals

Skills

Adaptability

Communication

Leadership

Coaching

Education

Associates or Bachelor's degree

Job description

Rally House in Cincinnati, OH is seeking an Assistant Coach to join our store leadership team. You will support the Head Coach by coaching staff, executing training plans, and ensuring guest-focused service aligns with brand standards.

The role emphasizes people development, visual execution, and operational excellence, with a 40-hour work week, flexible scheduling including days, evenings, and weekends. Prior retail supervision and a passion for sports are ideal.