Assistant Store Manager: Customer Experience & Team Coaching

TMX Finance Family of Companies; Barnwell (SC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

New hire training program

Learning management system access

Performance-based career advancement

Educational Reimbursement Program

Medical Insurance options

401(k) and Roth 401(k) with company-mि

Job summary

TMX Finance Family of Companies is seeking an Assistant Store Manager to deliver a white-glove customer experience and lead a team in a fast-paced retail/financial services environment. You will support store leaders with recovery processes, coaching Customer Service Representatives, and ensuring compliance with company standards.

This role requires a 40-hour work week with in-person shifts, including some Saturdays, and a focus on sales, service, security, and community engagement.

Qualifications

• High School Diploma or equivalent required.
• At least 3 months of supervisory or leadership experience.
• Minimum one year experience in customer service, sales, or retail.
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday.
• Excellent verbal and written communication skills.
• Ability to operate phone, Point of Sale, Microsoft Office, and other systems.
• Must be at least 18 years of age (19 in Alabama).
• Background checks required and conducted in accordance with applicable law.
• Ability to meet the physical demands of the position (sitting/standing, light lifting, etc.).

Responsibilities

• Provide an exceptional customer experience throughout the full loan or pawn process.
• Assist account management and recovery processes, including collection calls.
• Work to meet performance standards by leveraging partnerships, obtaining referrals, and hosting events.
• Develop customer relationships to build new business and maintain store profitability.
• Provide coaching and development to Customer Service Representatives.
• Maintain customer information in the POS system with accuracy.
• Help ensure compliance with company policies and applicable laws.
• Maintain vault, cash drawer, and bank deposits handling.
• Monitor store appearance and address basic facility needs.
• Work in a fast-paced environment and manage multiple tasks.
• Communicate effectively with customers and Team Members at all levels.
• Maintain a full-time in-person schedule, including limited Saturday hours.

Skills

Supervisory experience

Communication skills

POS systems

Microsoft Office

Education

High School Diploma or equivalent

Associate degree or higher

Tools

POS systems

Microsoft Office

Job description

TMX Finance Family of Companies is seeking an Assistant Store Manager to deliver a white-glove customer experience and lead a team in a fast-paced retail/financial services environment. You will support store leaders with recovery processes, coaching Customer Service Representatives, and ensuring compliance with company standards.

This role requires a 40-hour work week with in-person shifts, including some Saturdays, and a focus on sales, service, security, and community engagement.