Store Leader: Customer Experience & Ops

TMX Finance Family of Companies; Savannah (GA); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Educational Reimbursement Program

401(k) with company match

Paid Time Off

Job summary

TMX Finance Family of Companies is seeking an Assistant Store Manager in Savannah, GA. You will use your customer service and leadership experience to provide a white-glove experience for customers and support store leaders with coaching and compliance.

You will play a key role in training Customer Service Representatives, handle in-store events, and help drive profitability while maintaining brand standards. This is a full-time in-person role with 40 hours weekly and Saturday hours as needed.

Qualifications

• High School Diploma or equivalent required.
• At least 3 months of supervisory or leadership experience.
• Minimum one year experience in customer service, sales, or retail.
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Excellent verbal and written communication skills.

Responsibilities

• Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.
• Assist account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent account charge offs and loss.
• Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
• Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
• Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures.
• Maintain customer information in the POS system with accuracy and integrity.
• Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
• Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
• Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
• Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.
• Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week.*

Skills

Leadership

Customer service

Supervisory experience

Communication

In-person attendance

Education

High School Diploma or equivalent

Associate degree or higher

Tools

POS system

Microsoft Office

Job description

TMX Finance Family of Companies is seeking an Assistant Store Manager in Savannah, GA. You will use your customer service and leadership experience to provide a white-glove experience for customers and support store leaders with coaching and compliance.

You will play a key role in training Customer Service Representatives, handle in-store events, and help drive profitability while maintaining brand standards. This is a full-time in-person role with 40 hours weekly and Saturday hours as needed.