Assistant Store Manager: Customer Experience & Operations

Dollar Tree Stores; West Chester (Chester County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

And much more!

Job summary

Dollar Tree Stores is seeking an Assistant Store Manager to support store operations, customer service, and team development in a fast-paced retail environment. You will assist with daily store functions, help customers, organize merchandise, and support the Store Manager in training and supervision.

The role involves maintaining merchandise presentation, processing directives, and ensuring a safe, welcoming environment for customers and associates.

Qualifications

• High school diploma or equivalent required or preferred.
• Store management experience in retail, grocery, or drug store environment is preferred.
• Must be able to lift up to 55 lbs and perform physical tasks in a fast-paced retail setting.
• Strong communication, interpersonal, and written skills are required.
• Ability to work in a high-energy, team environment.
• Exceptional customer service, organizational, and communication skills are required.
• Strong problem-solving and decision-making skills are required.

Responsibilities

• Assist with store functions and day-to-day store activities.
• Help customers in a positive, approachable manner and address questions or concerns.
• Help organize and transfer merchandise from delivery truck to stockroom to sales floor as needed, maintaining seasonal areas.
• Perform opening and closing procedures as needed.
• Process corporate directives and communications related to store activities.
• Maintain promotional effectiveness of store-front fixtures and displays.
• Assist in ordering merchandise, processing damaged merchandise, record-keeping (including payroll, scheduling, and cash deposits), and loss prevention.
• Maintain a well-stocked sales floor and organized stockroom to company standards.
• Protect and secure all company assets, including store cash.
• Adhere to policies and safety guidelines, ensuring associates follow procedures.
• Help Store Manager supervise, train, and develop Store Associates.
• Maintain a positive, safe, respectful environment with customers and staff.
• Ensure store areas are clean and presentable, including bathrooms and floors.
• Other duties as assigned.

Skills

Customer service

Communication

Teamwork

Interpersonal skills

Written skills

Education

High school diploma or equivalent

Job description

Dollar Tree Stores is seeking an Assistant Store Manager to support store operations, customer service, and team development in a fast-paced retail environment. You will assist with daily store functions, help customers, organize merchandise, and support the Store Manager in training and supervision.

The role involves maintaining merchandise presentation, processing directives, and ensuring a safe, welcoming environment for customers and associates.