Assistant Store Manager — Customer Experience Leader

Express; Village of Lake Grove (NY); On-site; USD 29,000 - 43,000; Full time

Job summary

PHOENIX is seeking an Assistant Manager for the Express Smith Haven store in Lake Grove, NY. You will lead the team, coach sales associates, and partner with the Store Manager to drive sales and deliver an exceptional customer experience.

Responsibilities include talent development, staffing, daily operations, merchandising, and omnichannel execution. The role emphasizes leadership, customer service, and achieving performance goals in a fast-paced retail environment.

Qualifications

• Education: High School or Equivalent.
• 1-3 years of relevant job experience.
• Proficient with iPad and registers.
• Demonstrates strong customer service skills.
• Availability including nights, weekends and non-business hours.
• Meets physical requirements.

Responsibilities

• Assist in developing, inspiring, and retaining top talent.
• Maintain a positive work environment and team morale.
• Coach, train Sales Associates for effective performance.
• Partner with Store Manager to identify high performers.
• Assist in the hiring process forSales Associates by participating in interviews.
• Support Store Manager in analyzing the business and executing action plans.
• Oversee daily store operations and ensure coverage to meet customer needs.
• Lead merchandising and omnichannel operations.
• Ensure adherence to Company Policies and store safety.
• Drive customer engagement to exceed expectations.
• Create a positive in-store experience through visual standards.

Skills

Strong communication skills

Proven ability to drive sales results

Previous retail experience

Prior sales management experience

Customer service skills

Team leadership

Education

High School diploma or equivalent

Tools

iPad

POS registers

Job description

PHOENIX is seeking an Assistant Manager for the Express Smith Haven store in Lake Grove, NY. You will lead the team, coach sales associates, and partner with the Store Manager to drive sales and deliver an exceptional customer experience.

Responsibilities include talent development, staffing, daily operations, merchandising, and omnichannel execution. The role emphasizes leadership, customer service, and achieving performance goals in a fast-paced retail environment.